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About the Role

Oversees and monitors gaming operations on a shift basis, establishing a safe and welcoming work environment. Ensures adherence to policies and procedures, implements new gaming initiatives, and leads by example to create great experiences for guests and colleagues.

Responsibilities

Supports Great Canadian and One Toronto culture and team philosophy.
Reviews game spread and staffing levels, providing recommendations to management.
Ensures compliance with gaming policies, procedures, and regulations.
Collaborates with leadership to lead a team focused on table games, player development, and guest experience.
Manages team performance, including incident investigations, coaching, and discipline.
Reviews internal security of table games and maintains surveillance.
Maintains confidentiality of proprietary information.
Ensures prompt notification of illegal acts or ethics violations.
Participates in the implementation of Table Games strategic plans and initiatives.
Provides leadership, direction, and mentoring to the table games team.
Assists in overseeing gaming operations on a shift basis.
Prepares and submits table games operation reports.
Evaluates business conditions and adjusts staffing levels accordingly.
Manages the full recruitment cycle for team members and supervisors.
Provides training and career development opportunities.
Distributes cards and equipment to pits.
Inspects casino equipment and follows repair/replacement procedures.
Responds to and resolves employee relations matters and guest concerns professionally.
Reports irregularities, disputes, and suspicious activities.
Liaises and communicates effectively with operational departments.
Anticipates and resolves operational and service issues.
Develops and cultivates strong working relationships with stakeholders.
Offers the highest possible level of guest service.
Ensures compliance with licensing laws, health and safety, and statutory regulations.
Supports the GEM program with team member awareness and guest satisfaction measurement.
Performs other duties as assigned.

Requirements

Minimum 3 years of Management or Supervisory experience in a comparable Gaming establishment required.
Post-Secondary education or a suitable combination of education and experience an asset.
Knowledge and experience in a variety of table games required.
Strong leadership skills with the ability to coach and mentor team members.
Strong problem-solving and conflict resolutions skills.
People-focused and committed to service excellence.
Proactive and solution-oriented with a drive to succeed.
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication.
Computer literacy in MS Office.
Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
Bilingual (English/French) is an asset but not required.

Skills

Leadership
Coaching
Mentoring
Problem-solving
Conflict resolution
Service excellence
Communication
MS Office

Location

One Toronto

Work Type

Flexible schedule
Evening shifts
Weekend shifts

Experience Level

Management
Supervisory

Education Level

Post-Secondary education

Benefits

Inclusive and collaborative working environment
Tools and technology needed to delight clients
Opportunity to work with and learn from diverse industry leaders
Freedom to Innovate
Environment that values diversity as a source of strength

About the Company

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada.
With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms.
Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

Equal Opportunity

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors.
We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.
Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.
We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.