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About the Role

The Senior Change Management Specialist leads change management activities for complex GFS transformation initiatives, ensuring colleagues understand, embrace, and adopt change while embedding new ways of working. This role drives change readiness, stakeholder engagement, and sustainable adoption, contributing to a scalable change management capability. It translates complex programs into clear actions, measurable outcomes, and tangible business benefits.

Responsibilities

Develop and execute practical change strategies for high-impact transformation workstreams and projects.
Partner with workstream owners and project managers to shape approach, and integrate change activity into delivery plans from intake through go-live and reinforcement.
Translate transformation intent into clear stakeholder actions, readiness milestones and adoption outcomes.
Identify change risks early and develop clear mitigation plans.
Conduct stakeholder assessments and develop engagement strategies across functions, countries and leadership groups.
Coach sponsors and senior leaders on visible, active and effective sponsorship.
Support leaders with messaging, talking points and engagement approaches that make the change simple, relevant and actionable.
Build trusted relationships with business leaders, SMEs, project teams and impacted teams.
Lead change impact assessments across people, process, technology, governance, controls and operating model dimensions.
Partner with workstream owners to define readiness criteria and monitor organizational preparedness throughout delivery.
Assess adoption barriers, resistance themes and change saturation across impacted stakeholder groups.
Provide clear readiness insights to TMO and workstream leadership.
Develop communication and engagement plans that make complex initiatives easy to understand.
Partner with Internal Communications, P&C Business Partners, SMEs and business leaders to co-create practical change materials.
Partner with workstream owners to define training, capability-building and reinforcement needs.
Ensure impacted teams are equipped to operate successfully in the future state.
Partner with workstream owners to define adoption measures and success indicators aligned to business outcomes.
Monitor adoption after implementation and identify where reinforcement is needed.
Partner with delivery teams to ensure intended benefits are realized, not just planned.
Capture lessons learned and continuously improve the change approach.
Contribute to a consistent GFS change methodology, toolkit, templates and reporting approach.
Support change governance, intake and tiering of projects based on change impact.
Mentor change managers and change champions as the function scales.
Promote a pragmatic, business-focused change discipline across the transformation portfolio.

Requirements

7-10+ years of change management, transformation, organizational development, communications or related experience.
Experience supporting enterprise-wide, multi-workstream, or global transformation initiatives.
Demonstrated success leading change for operating model, process, technology, role or organizational change.
Strong experience working directly with senior leaders and executive sponsors.
Ability to turn ambiguity into practical plans, actionable messaging and measurable readiness outcomes.
Experience working within a TMO, PMO, transformation office or enterprise change function.
Prosci, ADKAR change management certification.
Experience building change methods, templates, dashboards or adoption reporting practices.

Skills

Pragmatic approach
Solution-oriented
Embedded and collaborative
Outcome-focused
Comfortable with ambiguity

Location

London
Luxembourg
Dublin

Work Type

Permanent
Full time
Hybrid

Experience Level

Senior

Education Level

Prosci, ADKAR change management certification

Benefits

Annual leave
Tuition reimbursement
Referral bonuses
Success Sharing
Bonuses
Commission plans

About the Company

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide.
We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues.
We are the business behind business.®
At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients.
We exceed expectations by adapting client ambitions and goals as our own.
This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years.
It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours.
We empower our colleagues to bring the right solutions to market to meet client demand.
That’s why we are the leading provider of business administration and compliance solutions.
CSC is a great place to work with smart and dedicated people.
We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
We offer fulfilling work and career opportunities.
Most positions are filled with internal moves and employee referrals.
As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations.
Specific details for this position will be discussed during the interview process.

Equal Opportunity

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.
We encourage candidates to work closely with our talent acquisition partners to convey their specific needs.
Our commitment to accessibility reflects our broader dedication to diversity and belonging,