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About the Role
The Supportive Services Program Manager leads the resident services team in a supportive housing Single Room Occupancy (SRO) community, playing a key role in helping residents maintain stable housing and improve their health and well-being. This role combines program leadership, staff supervision, and direct case management while collaborating with property management, healthcare providers, and community partners.
Responsibilities
- Provide direct case management and care coordination, focusing on housing retention and resident goals.
- Support residents in accessing community resources including healthcare, behavioral health, employment, and benefits.
- Develop and coordinate on-site programs, groups, and activities based on resident interests and feedback.
- Supervise Supportive Services Coordinators and Supported Employment staff and oversee onsite contracted employees.
- Provide guidance, support, and regular feedback to staff to ensure high-quality services and professional development.
- Lead the Resident Services program for a supportive housing SRO community, ensuring services support housing stability and resident well-being.
- Partner closely with Property Management and community providers to coordinate services and respond to resident needs.
- Ensure services and resident contacts are documented in compliance with grant requirements and agency systems.
- Track program data and support outreach strategies and reporting for funded programs.
- Monitor program expenses and resident assistance funds within budget guidelines.
- Maintain open communication with internal teams and external partners to support resident success.
- Assist with community engagement and awareness activities related to supportive housing.
Requirements
- Bachelor’s degree in social work, human services, public health, or a related field or equivalent professional experience.
- 3+ years of experience in supportive housing, case management, or a related social services field.
- 1+ years of experience supervising staff.
- Experience supporting individuals with complex needs, including behavioral health, substance use, or housing instability.
- Demonstrated ability to build relationships with residents, staff, and community partners.
- Strong organizational skills and ability to manage multiple priorities.
- Experience in supportive or affordable housing settings.
- Experience collaborating with property management and/or healthcare providers.
Skills
- Case management
- Crisis intervention
- Team leadership
- Organizational skills
- Relationship building
Location
- Zilker Studios
Work Type
- Full-Time
Experience Level
- 3+ years of experience in supportive housing, case management, or a related social services field
- 1+ years of experience supervising staff
Education Level
- Bachelor’s degree in social work, human services, public health, or a related field or equivalent professional experience
Salary/Compensations
- $62,000-68,000/Annually
Benefits
- NEW FC EMPLOYEES ELIGIBLE FOR $2,000 BONUS
About the Company
- As an organization committed to diversity, equity, and inclusion we seek applicants from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.