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About the Role

Join Siemens and contribute to making lives better with new ideas and the latest technology. This role involves tackling ever-changing challenges and customer needs with creative solutions in a dynamic environment.

Responsibilities

Coordinate service requests, schedule preventive maintenance visits, emergency service calls, and field service activities.
Schedule and dispatch field service technicians based on customer requirements, technical expertise, availability, and geographic considerations.
Monitor service schedules and proactively communicate changes or delays to customers and internal stakeholders.
Track service activities from initiation through completion to ensure timely execution and continuous monitoring and updating of schedules and timelines.
Oversee complex customer work plans and warranty scheduling activities.
Implement and act as the Lead for the roll-out of new Service platform tools.
Serve as a primary point of contact for customers regarding service inquiries, scheduling requests, warranty scheduling, and service updates.
Build and maintain strong customer relationships by providing professional, responsive, and proactive support.
Deliver an exceptional customer experience throughout the service lifecycle, driving high customer satisfaction and positive NPS survey outcomes.
Address customer concerns by escalating and resolving scheduling issues in a timely manner.
Coordinate billing-related activities with Service supervisors and the finance team to ensure timely invoicing.
Monitor open service orders and support the timely closure of completed work.
Support forecasting and reporting activities for Service operations.
Drive and promote continuous improvement in operational efficiency, processes, and customer experience.
Collaborate with Service Managers, Supervisors, Sales, Project Management, and Field Service teams to ensure seamless service delivery.
Ensure compliance with Siemens quality, safety, and operational procedures.

Requirements

Bilingual (French & English) to communicate with all customers and service supervisors across all regions in Canada.
Post-secondary education in Operations Management, Project Management, or a related field, combined with relevant experience.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
5+ years of experience in service coordination, customer service, operations support, project coordination, or a similar role.
Excellent interpersonal and communication skills.
Customer-focused mindset with strong problem-solving abilities.
Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
Experience working with scheduling tools.
Experience coordinating field service resources or technical teams.
Familiarity with Power Distribution systems (600V to 40,000V) is considered an asset.

Skills

Service coordination
Customer support
Field service operations
Scheduling
Microsoft Office Suite
Excel
Word
Outlook
Teams
Problem-solving
Interpersonal communication

Location

Montreal - Quebec - Canada
Quebec City - Quebec - Canada
Toronto - Ontario - Canada

Work Type

Full-time
Permanent
Hybrid (Remote/Office)

Experience Level

Experienced Professional

Education Level

Post-secondary in Operations Management, Project Management, or a related field

Salary/Compensations

$70,000.00 CAD - $90,000.00 CAD

Benefits

Flexible work environment with flex hours, telecommuting, and digital workspaces
Opportunities to advance career and mentorship programs
Competitive total rewards package
Profit sharing available
Rewarding vacation entitlement with the opportunity to buy and sell vacation
Contribute to social responsibility initiatives
Participate in celebrations, social events, and offsite business events
Opportunities to contribute innovative ideas and get paid for them
Employee perks and discounts
Eligibility for an annual discretionary bonus ranging up to 10% of base salary

About the Company

Siemens Canada is a leading technology company focused on industry, infrastructure, mobility, and healthcare.
The company's purpose is to create technology with purpose, transforming the everyday, for everyone, since 1912 in Canada.
Siemens empowers customers to accelerate their digital and sustainability transformations by combining the real and the digital worlds.
A leader in industrial AI, Siemens leverages deep domain know-how to apply AI to real-world applications.
Siemens also owns a majority stake in Siemens Healthineers, a leading global medical technology provider.
In fiscal 2025, Siemens Canada generated revenues of approx. $2.3 billion CAD.
The company has approximately 4,600 employees and 38 office and production facilities across Canada.

Equal Opportunity

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.
All qualified applicants will receive consideration for employment.
Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi.
Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement.
Tous les candidats qualifiés seront pris en considération pour ce poste.