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About the Role
As a Store Manager, you will be responsible for maximizing store targets, ensuring retail excellence, and motivating your team to provide optimal customer service while adhering to company procedures. You will foster a store environment that encourages creativity and employee development.
Responsibilities
- Act as a brand ambassador and execute the Selling Ceremony.
- Develop the team to deliver exceptional in-store customer experiences.
- Build customer loyalty and manage customer relationships.
- Lead and coach the team to exceed store objectives and KPIs.
- Monitor store and individual sales KPIs.
- Analyze store performance and identify methods to increase turnover.
- Maintain a constant presence on the shop floor to assist customers.
- Operate the till system, process payments, and handle fraudulent transactions.
- Adhere to company policies and procedures.
- Create staff rotas considering local needs and team availability.
- Manage staffing levels and rotas based on turnover patterns.
- Anticipate and manage staff holidays to ensure adequate shop floor coverage.
- Manage loss prevention procedures, conduct inventories, and report discrepancies.
- Ensure team and customer security by following health and safety guidelines.
- Complete store administration tasks, including banking and cash handling.
- Manage stock and train the team on stock management procedures.
- Ensure availability of necessary tools and supplies.
- Manage deliveries, replenishment, and new collection processing.
- Implement Visual Merchandising guidelines and train the team on VM standards.
- Adapt VM guides to store space and commercial needs.
- Maintain impeccable shop floor and window standards.
- Provide sales assistance and measurements using the Smart Mirror 4 application.
- Manage the digital customer journey on iPad.
- Perform technical optical tasks, including ordering, verification, and adjustments.
- Train and develop the team, creating individual development plans.
- Identify team members with growth potential and establish development plans.
- Coach and motivate the team by setting skill targets.
- Foster a positive and inclusive work atmosphere, recognizing team achievements.
- Monitor staff reviews and employee probations.
Requirements
- At least 1 year of experience as a Store Manager or team leader.
- Previous experience in the optical industry is ideal.
Skills
- Extensive knowledge of fashion and seasonal trends.
- Expertise in engaging and styling clients.
- Strong organizational skills.
- Strong communication skills.
- Strong customer service skills.
- Strong problem-solving skills.
- High motivation and enthusiasm for the brand.
- Passion for retail and interest in fashion and retail market trends.
- Proactive and adaptable to new situations.
- Understanding of business KPIs and how to develop them.
- Positive and proactive attitude.
- Knowledge of motivating a team.
- Sense of responsibility and store priorities.
Location
- Europe
- UK
Work Type
- Retail
- Full-time
Experience Level
- Store Manager
- Team Leader
Benefits
- Very competitive bonus scheme
- Welcome pair of Jimmys on your first week
- Great employee discount
- Pension contribution
- Private healthcare
- Part travel expenses paid
About the Company
- Jimmy Fairly was founded in 2010 with the goal of revolutionizing the optical industry by offering quality glasses at fair prices with a positive social impact.
- The company now operates over 100 stores across Europe and the UK.
- Jimmy Fairly focuses on on-trend designs, a streamlined manufacturing process, and a customer-centric approach.
- The company partners with Restoring Vision, a charity dedicated to ending the global vision crisis.
Equal Opportunity
- Jimmy Fairly is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.