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About the Role

Humber River Health is seeking a Clerical Support Associate for the Child & Adolescent OP Clinic within the Mental Health and Addictions team. This role is crucial in providing essential clerical support and customer service to ensure efficient clinic operations.

Responsibilities

Provide clerical support including patient registration and discharge.
Maintain patient records, enter orders, and manage statistics.
Offer customer service, including scheduling appointments and updating schedules.
Respond to patient and telephone inquiries courteously.
Greet patients and visitors in a professional manner.
Provide clerical support for program duties such as room bookings and meeting minutes.
Manage stocking and ordering of supplies.
Facilitate OTN services.
Communicate effectively with other departments and service areas.

Requirements

High school graduate or equivalent.
Minimum 1 year of full-time equivalent recent clerical experience, preferably in a mental health care setting.
Good keyboarding skills with a minimum typing speed of 40 WPM.
Computer proficiency including Microsoft Office Suite.
Strong interpersonal skills, both oral and written.
Good organizational and problem-solving skills.
Ability to prioritize a varied and busy workload.
Demonstrated ability to cope with tight deadlines, frequent interruptions, and emergency situations.
Ability to work independently with minimal supervision in a team environment.
Demonstrated customer service skills.
Excellent attendance and discipline-free record.
Applicants may be required to successfully complete full administrative testing, including typing speed and MS Office proficiency.

Skills

Medical Secretary Diploma (asset)
Medical terminology (preferred)
MEDITECH computer experience (asset)
Knowledge of a second language (asset)
Understanding of equity, diversity, and inclusion principles (asset)

Location

Humber River Health, Wilson Site

Work Type

Full Time
Days 08:30-16:30, Monday - Friday

Experience Level

Minimum 1 year full time equivalent recent clerical experience

Education Level

High school graduate or equivalent
Community College Medical Secretary Diploma (asset)
Medical terminology course (preferred)

Salary/Compensations

$29.111-$30.131 per hour

About the Company

Humber River Health is North America’s first fully digital hospital, founded in 2015.
They are committed to transforming healthcare through technology and clinical expertise.
The hospital serves a community of 850,000 residents in North West Toronto.
Key initiatives include Equity, Inclusivity, and active participation in the North West Toronto Ontario Health Team.
Humber River Health is formally affiliated with the University of Toronto and Queen’s University.
Their research strategy is framed by Clinical Excellence, Optimizing Care through Technology, and Community Connection.
They are recognized as one of Greater Toronto’s Top Employers.
They are a member of the Toronto Academic Health Science Network (TAHSN) and involved in research and academic collaboration.
The organization is dedicated to high-quality patient care and demonstrates values of compassion, professionalism, and respect.

Equal Opportunity

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities.
They foster a culture where everyone feels respected, valued and empowered to contribute.
They welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors.
As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
They do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.
Accommodations are available throughout the recruitment process and employment.