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About the Role
We are looking for ambitious leaders for both Front of House (FOH - Hospitality) and Back of House (BOH - Kitchen) operations. This hands-on management opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation. Take charge of delivering excellence, driving team performance, and ensuring an unmatched experience for both guests and team members. You will train and work for Chick-fil-A Irondequoit until the Victor location opens in Spring 2027.
Responsibilities
- Lead a team of 10-20+ in daily operations in either the Front of House or Back of House.
- Ensure food safety, quality, speed of service, and guest experience are exceptional.
- Manage staffing, productivity, labor, and shift efficiency.
- Motivate and coach team members to exceed standards while creating a positive and high-energy culture.
- Collaborate with all Restaurant Leaders to ensure seamless operations.
- Train, develop, coach, provide clear actionable feedback, and hold team members accountable.
- Implement policies and procedures to reduce costs, increase productivity, and promote sales.
Requirements
- Open availability to open and/or close the restaurant as needed and work flexible shifts.
- 1+ years of Leadership experience.
- Grit and humility to work hands-on in restaurant operations.
- Passion for Chick-fil-A's values.
Skills
- Leadership
- Team Motivation
- Coaching
- Feedback Delivery
- Accountability
- Policy Implementation
- Cost Reduction
- Productivity Improvement
- Sales Promotion
- Food Safety
- Quality Control
- Speed of Service
- Guest Experience Management
- Staffing
- Labor Management
- Shift Efficiency
Location
- Victor, NY (future)
- Rochester, NY (training)
Work Type
- Full-time
- Onsite
Experience Level
- 1+ years of Leadership experience
Education Level
- Bachelor's Degree or pursuing higher education (preferred)
Benefits
- Health / Dental / Vision Insurance
- Paid Vacation
- 401k Matching
- Free Break Meals and Discounted Food
- Leadership Development Training
- Flexible Scheduling
- Tuition Discounts at Over 100 Colleges
- Never work on Sundays
- Excellent Career Advancement Opportunities
- Overtime Available
About the Company
- Owner/Operator Bill Kaser is a Rochester native.
- Bill had a 15-year career with Xerox before becoming a Chick-fil-A Owner/Operator.
- Bill Kaser opened Chick-fil-A Irondequoit in 2021 and is opening a new location in Victor in Spring 2027.
- Chick-fil-A is the fastest growing Quick Service Restaurant in the nation.
- Chick-fil-A has the highest customer service satisfaction scores for 10 consecutive years.
- Chick-fil-A has been recognized on Forbes Lists for Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), and The Halo 100 (2022).
- Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024.
Equal Opportunity
- Value and Appreciate Employees