Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Care Management Support Coordinator IV - Team Lead role.
Rezi rewrites your resume against Centene Corporation's job description. Free.
Tailor your resume to this Care Management Support Coordinator IV - Team Lead role.
Rezi rewrites your resume against Centene Corporation's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Care Management Support Coordinator IV - Team Lead posting at Centene Corporation — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Care Management Support Coordinator IV - Team Lead posting at Centene Corporation — free, in seconds.
About the Role
Leads the care management team in administrative activities, including member outreach, call handling, and service scheduling. Acts as a liaison for members, providers, and staff to resolve care plan-related issues and maintain accurate member records according to regulatory guidelines.
Responsibilities
- Leads and guides member outreach via phone to support care plan next steps, community or health plan resources, and scheduling.
- Provides ongoing support to members to connect them with health plan and community resources.
- Serves as front-line support for complex member and/or provider inquiries, explaining care plan procedures.
- Works with the care management team to identify and recommend process improvements for administrative care management.
- Performs team member onboarding and administrative duties, including sending welcome letters and educational materials.
- Works with the care management team on escalating complex requests and inquiries to management.
- Documents and maintains all non-clinical member records in accordance with state and regulatory requirements.
- Contributes to the development of education and training programs.
- Performs other duties or responsibilities as assigned to meet business needs.
- Complies with all policies and standards.
Requirements
- Requires a High School diploma or GED.
- Requires 4+ years of related experience.
- Requires a Texas DFPS background check.
Skills
- Strong documentation skills with demonstrated audit performance in TruCare Cloud.
- Proficiency with Microsoft Office Suite, including Excel, OneNote, PowerPoint, and Outlook.
- Excellent problem-solving, organization, time management, and communication skills.
- Ability to adapt quickly to changing business priorities.
- Ability to communicate data, findings, and recommendations clearly to cross-functional stakeholders.
Location
- Remote
- Hybrid
- Field
- Office
Work Type
- Full-time
- Part-time
Experience Level
- 4+ years of related experience
- 2+ years of care coordination experience supporting diverse populations
- 2+ years of experience with STAR Health, STAR Kids, STAR+PLUS, Duals, Medicaid, and/or Medicare programs
Education Level
- High School diploma or GED
Salary/Compensations
- $22.94 - $38.79 per hour
Benefits
- Competitive pay
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work
About the Company
- At Centene, we connect people to the care they need to live healthier lives.
- You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective.
- It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Equal Opportunity
- Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
- Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.