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About the Role
Lenovo is seeking a leader to oversee quality assurance operations, manage customer and carrier relationships, and drive cross-functional collaboration to ensure product quality and customer satisfaction.
Responsibilities
- Lead overall quality assurance activities between Japanese mobile carriers and Motorola's Business Unit and Global Quality teams.
- Ensure timely resolution of quality issues throughout the product lifecycle.
- Act as the primary point of contact for Japanese carriers regarding product quality and field issues.
- Build strong relationships with carrier quality teams and ensure customer satisfaction.
- Coordinate with global Quality, R&D, Product Management, Manufacturing, and Customer Support teams to drive root cause analysis and corrective actions.
- Lead cross-functional discussions to ensure quality targets, carrier requirements, and launch milestones are achieved.
- Monitor quality KPIs, analyze field failure trends, and implement preventive and corrective actions.
- Drive continuous improvement initiatives to enhance product quality, operational efficiency, and customer experience.
- Manage critical quality escalations and provide timely updates to senior management.
- Lead quality reviews for new product introductions, software releases, and major customer projects.
- Lead the Japan Quality Assurance team.
- Set team objectives, manage performance, and foster a culture of accountability and continuous improvement.
Requirements
- Lead the overall quality assurance activities between Japanese mobile carriers and Motorola's Business Unit (BU) and Global Quality teams.
- Ensure timely resolution of quality issues throughout the product lifecycle, from development to post-launch support.
- Act as the primary point of contact for Japanese carriers regarding product quality and field issues.
- Build strong relationships with carrier quality teams and ensure customer satisfaction through proactive communication and issue management.
- Coordinate with global Quality, R&D, Product Management, Manufacturing, and Customer Support teams to drive root cause analysis and corrective actions.
- Lead cross-functional discussions to ensure quality targets, carrier requirements, and launch milestones are achieved.
- Monitor quality KPIs, analyze field failure trends, and implement preventive and corrective actions.
- Drive continuous improvement initiatives to enhance product quality, operational efficiency, and customer experience.
- Manage critical quality escalations and provide timely updates to senior management.
- Lead quality reviews for new product introductions (NPI), software releases, and major customer projects.
- Lead Japan Quality Assurance team.
- Set team objectives, manage performance, and foster a culture of accountability and continuous improvement.
Location
- Japan - Tōkyō - Chiyoda-Ku
Work Type
- Full-time
About the Company
- We are Lenovo. We do what we say. We own what we do. We WOW our customers.
- Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets.
- Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.
- Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.
- Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
- This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere.
- To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.