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About the Role
You’ll play a key part in leading the Production Engineering function across Europe for Cross-Border and Cross-Currency Payments, ensuring resilient, secure, and performant operations for high-value services including core processing, messaging, SWIFT, global disbursements, orchestration, and sanctions-related capabilities.
Responsibilities
- Partner with the EU Regional Production Engineering Lead who manages teams in London and Krakow, ensuring service levels are maintained
- Provide Europe regional coverage for Payments related production escalations
- Ensure capability functions are well structured and deliver against plans in line with wider GPS strategy
- Manage Major incidents as Incident Commander and/or Laison Officer providing regular updates to various stakeholders though different channels
- Collaborate effectively with AP and NA Cross-Border and Cross-Currency Production Engineering lead counterparts
- Implement and manage a 24x7 follow-the-sun support model
- Lead the reduction of toil and increase automation across the payments infrastructure
- Maintain strong partnerships with key stakeholders, including Risk, Change Delivery, Supply Management, and IT
Requirements
- Proven experience in the Payments domain and understanding of full lifecycle of payments
- Experience supporting multiple services across the Production Engineering world
- Technically progressive, with exposure to cloud, containerisation, and automation technologies
- Strong analytical and troubleshooting skills, with proven triage capability under pressure
- Deep understanding of technology layers: application, storage, OS, network, database and infrastructure
- Proven ability to manage a wide spectrum of stakeholders, including irate stakeholders in times of trouble
- Experience managing globally distributed, culturally diverse technology teams in a 24x7 support environment
- Expertise in incident and problem management
Skills
- cloud
- containerisation
- automation technologies
- analytical skills
- troubleshooting skills
- triage capability
- incident management
- problem management
Location
- Europe
Work Type
- 24x7 support model
Experience Level
- experienced professional
Benefits
- tailored professional development opportunities
- competitive pay and benefits package
- private healthcare for all UK-based employees
- enhanced maternity and adoption pay and support when you return to work
- contributory pension scheme with a generous employer contribution
About the Company
- We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories.
- We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
Equal Opportunity
- Being open to different points of view is important for our business and the communities we serve.
- At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
- We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
- We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
- If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500