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About the Role
A Potbelly Associate's primary responsibility is to ensure customers have an excellent experience by providing fast, friendly, and efficient service, delivering a quality product, and maintaining a clean and inviting environment. Associates are expected to embody Potbelly's Behaviors and Values in all interactions.
Responsibilities
- Prepare quality finished products efficiently per Potbelly recipe manual standards.
- Comply with health and safety standards for food, cleanliness, and shop safety.
- Maintain personal hygiene standards, including wearing a clean Potbelly uniform.
- Comply with established food safety requirements and practices.
- Comply with shop security and safety standards.
- Be speedy and accurate in fulfilling orders.
- Handle waste according to established procedures.
- Make customers happy.
- Engage in friendly conversation with customers.
- Act with a sense of urgency toward all customers.
- Restock food line, chips, and cooler.
- Work multiple stations as directed by Manager or Shift Leader.
- Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
- Prepare meats and cheeses for sandwiches.
- Use the automatic slicer to prep food items (if 18 or older).
- Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash.
- Operate cash register, handle cash, balance, and follow all cash handling procedures.
- Effectively handle customer complaints/issues.
- Take delivery/catering/pickup orders over the phone.
- Perform other duties as assigned.
Requirements
- Must represent Potbelly Advantage and Our Values.
- Must be at least 16 years of age.
- Must be friendly and customer service-oriented.
- Must possess neat and clean hygiene.
- Must be able to work in a fast-paced environment and have a sense of urgency.
- Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform job responsibilities.
- Ability to stand/walk a minimum of 3 hours or as needed.
- Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
- Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
- Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
- Must be able to tolerate higher levels of noise from music, customer and employee traffic.
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
Skills
- Strong verbal communication skills.
- Ability to handle a knife confidently.
- Ability to work as a team-player.
- Ability to discuss Potbelly history with others.
Location
- Field, Assigned to Specific Shop
Work Type
- Part-Time
Experience Level
- Depending on experience
Education Level
- Food safety certification required within 30 days of employment (for Illinois employees).
Salary/Compensations
- $17-$18/hour plus tips
About the Company
- You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.