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About the Role
Guest Service Representatives are the first point of contact for hotel guests, acting as brand ambassadors. This role requires engaging, attentive, service-oriented individuals who are creative problem solvers and prioritize guest satisfaction.
Responsibilities
- Check hotel guests in and out in a confident, professional, and personalized manner.
- Welcome and register hotel guests, explain accommodations, and establish credit or payment method.
- Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, amenities, and local area.
- Maintain regular attendance in compliance with scheduling and hotel needs.
- Comply with LodgeWorks standards and regulations for safe and efficient hotel operations.
- Take hotel reservations accurately and efficiently.
- Provide immediate response to guest comments and concerns, ensuring timely, friendly, and efficient resolution.
- Maintain accuracy with all accounting, cash handling, and billing procedures.
- Answer all calls courteously, professionally, and efficiently.
- Work harmoniously and professionally with co-workers and supervisors.
- Communicate hotel emergency procedures and assist guests during emergencies.
- Use hotel communication tools to log and notify associates and supervisors of pertinent information.
- Perform deep-cleaning tasks of guest rooms.
- Follow LodgeWorks and OSHA standards.
- Assist with other tasks or duties as requested by management.
Requirements
- A team player with a heart for hospitality.
- An excellent communicator.
- Entrepreneurial and innovative mindset.
- Naturally curious and values listening to solve problems.
- Expert in prioritizing and using time wisely.
- Dedicated with a strong work ethic, capable of working individually and with a team.
- Driven to ensure the safety and security of guests and their belongings.
- Comfortable following directions, guidelines, and work objectives.
- Capable of exerting up to 60 pounds of force occasionally.
- Capable of standing for an entire shift or extended amount of time.
- Capable of reaching overhead, utilizing both hands, leaning over, stooping, and kneeling.
- Six months of related experience in hospitality or a service industry is a plus.
- Eager to be part of a great work culture and team.
Skills
- Customer service
- Communication
- Problem-solving
- Time management
- Cash handling
- Accounting procedures
- Reservation systems
- Hotel operations
- Emergency procedures
Location
- Yonkers, NY
Work Type
- Full-time
Experience Level
- Entry-level
- 6 months experience preferred
Salary/Compensations
- $17.00 - $19.00 per hour
Benefits
- PTO
- Hotel and restaurant discounts at select LodgeWorks properties
- Health, vision, and dental benefits
- 401(k) plans with matching contributions
- Paid holidays
- Short-term and long-term disability (company sponsored)
- Referral bonuses
- Flexible spending accounts
About the Company
- LodgeWorks is a privately held hotel development and management company with a strong family culture and over 35 years of experience.
- The company operates 18 hotels, including the Archer Hotel boutique collection and other brands like Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn.
- LodgeWorks emphasizes hospitality in all interactions and has over 950 employees nationwide.
Equal Opportunity
- LodgeWorks is an equal opportunity employer and values diversity.
- The company does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.