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We are pleased to announce a wonderful opportunity for a Night Auditor.

Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
Maintain a friendly and hospitable attitude with guests and team members and be present at the desk during all hours.
Acquire and maintain knowledge of local attractions and amenities to provide service to guests.
Ensure collections, including credit card and direct bill, are executed in accordance with company policies.
Maintain proper control over keys, safe deposits, and all company and guest property.
Ensure rates are optimized by monitoring competitor occupancy and rates.
Ensure that all required documentation is completed in a timely manner.
Properly quote daily rates and issue credits.
Perform other duties as assigned to support guest satisfaction.

Proficient in administration of applicable property management systems.
Ability to respond quickly and appropriately to emergency situations.
Experience in accurate cash handling and credit cards.
Experience in maintaining security of confidential information.
Ability to pass certification tests required to meet brand standards.
Experience working with a computer, especially data entry.
Ability to work well with others.
Maintain a customer focus and put guests’ needs first.
Be approachable and encourage effective communication with guests and fellow team members.
Comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

OTO Development is an industry-leading hotel development and management company.
Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Night Auditor at Residence Inn (OTO Development)

Night Auditor