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About the Role
As a Store Manager, you will bring company values to life through your team, creating an environment where people thrive and customers feel valued. You will set the standard for retail excellence, leading by example and putting the customer at the heart of every decision. Through inspiring leadership, coaching and support, you will build a high-performing, motivated team that delivers exceptional experiences. You will take ownership of your store's performance, using data, insight and strong commercial judgement to drive results while creating a culture where colleagues can grow and succeed. Travel is a key part of this role, including visits to other stores and attendance at wider team meetings.
Responsibilities
- Lead, motivate, and develop teams.
- Deliver outstanding customer experiences.
- Follow processes and procedures with attention to detail.
- Conduct performance reviews and support colleague development.
- Contribute to business success by working towards targets.
Requirements
- Experience working in a fast-paced environment, not necessarily within retail.
- Experience leading, motivating, and developing teams.
- Experience delivering outstanding customer experiences.
- Experience following processes and procedures with attention to detail.
- Experience conducting performance reviews and supporting colleague development.
- Experience working towards targets and contributing to business success.
- Strong communication and listening skills.
- Ability to adapt quickly to changing business needs.
- Confidence using systems and following established processes.
- Experience working within key compliance frameworks, including Health & Safety, cash handling, FCA requirements, security, stock management, refunds and discounts.
Skills
- Leadership
- Coaching
- Customer Service
- Commercial Acumen
- Performance Management
- Communication
- Adaptability
- Systems Proficiency
- Compliance Management
Location
- London
Work Type
- Full Time
Experience Level
- Managerial
Benefits
- Bupa healthcare
- Wellbeing support
- Life cover
- Pension
- Generous holiday allowance
- Birthday off
- Discounts on Virgin Media O2 broadband, TV and mobile services
- Cycle to Work schemes
- Dental insurance
- Neurodiversity assessments
- Virgin Family platform
- O2 Priority
About the Company
- Virgin Media O2 is the UK's fastest broadband network, the nation's best-loved mobile brand, and one of the country's biggest companies.
- Powered by talented, diverse teams who challenge convention, champion customers and push boundaries every day.
- Delivering more choice, better value and brilliant experiences for millions of people across the UK.
Equal Opportunity
- Committed to creating an inclusive workplace where everyone can be themselves and reach their full potential.
- An equal opportunities employer, actively working to remove barriers and reduce bias throughout the recruitment process and beyond.
- Inclusion is built into everything we do, from the policies we create to the relationships we nurture.
- Committed to supporting you throughout your application journey and encourage you to let us know if there’s anything we can do to help.
- Will ask whether you need any adjustments to support you through the recruitment process. Simply let us know, and we'll be happy to discuss how we can help.