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About the Role
As an Assistant Store Manager, you will play a key role in bringing company values to life, fostering a thriving colleague culture, and ensuring exceptional customer service. You will lead, coach, and inspire your team alongside the Store Manager, driving retail excellence and prioritizing the customer in all decisions to create memorable experiences.
Responsibilities
- Lead, coach, and inspire your team.
- Support the success of the store by putting the customer at the heart of every decision.
- Create memorable customer experiences.
- Help build a motivated, engaged, and high-performing team.
- Encourage colleagues to enjoy their work while developing their skills and achieving their full potential.
Requirements
- Experience working in a fast-paced environment (not necessarily retail).
- Experience supporting a Store Manager in team development.
- Customer service experience.
- Ability to follow processes and procedures with attention to detail.
- Experience working towards targets.
- Strong communication and listening skills.
- Ability to adapt quickly to changing business needs.
- Confidence using systems and following established processes.
- Experience working within key compliance frameworks, including Health & Safety, cash handling, FCA requirements, security, stock management, refunds, and discounts.
Skills
- Communication
- Listening
- Adaptability
- Systems proficiency
Location
- London
Work Type
- Full Time
Benefits
- Bupa healthcare
- Wellbeing support
- Life cover
- Pension
- Generous holiday allowance
- Birthday off
- Discounts on Virgin Media O2 broadband, TV and mobile services
- Cycle to Work schemes
- Dental insurance
- Neurodiversity assessments
- The Virgin Family platform
- O2 Priority
About the Company
- We're the UK's fastest broadband network, the nation's best-loved mobile brand, and one of the country's biggest companies.
- At Virgin Media O2, we're powered by talented, diverse teams who challenge convention, champion customers and push boundaries every day.
- Together, we're delivering more choice, better value and brilliant experiences for millions of people across the UK.
- We are Virgin Media O2.
- We champion inclusion, invest in our people and provide opportunities to learn, grow and build a rewarding career.
Equal Opportunity
- At Virgin Media O2, we're committed to creating an inclusive workplace where everyone can be themselves and reach their full potential.
- As an equal opportunities’ employer, we're actively working to remove barriers and reduce bias throughout our recruitment process and beyond.
- Inclusion is built into everything we do, from the policies we create to the relationships we nurture.
- We're committed to supporting you throughout your application journey and encourage you to let us know if there's anything we can do to help.
- We'll ask whether you need any adjustments to support you through the recruitment process. Simply let us know, and we'll be happy to discuss how we can help.