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About the Role

The Manager, Vendor Management will support category management, quality and risk-related initiatives, commercial and performance tracking, stakeholder communications, and operational improvement efforts within Bain's Primary Research capability. This role is crucial for managing a high-performing vendor ecosystem, maintaining quality standards, and supporting efficient research operations to deliver client impact.

Responsibilities

Support the ongoing management of Bain’s external research vendor portfolio, including expert networks, specialist research vendors, and other third-party partners.
Oversee recurring vendor management activities, including business reviews, performance check-ins, issue-resolution meetings, and commercial follow-ups.
Track vendor performance against agreed service, quality, compliance, operational, and commercial expectations.
Support vendor selection, onboarding, renewal, amendment, and offboarding processes in partnership with relevant internal stakeholders.
Support innovation initiatives that improve the quality, consistency, efficiency, and scalability of Primary Research operations.
Translate priorities into structured workplans with clear owners, timelines, risks, dependencies, and decision points.
Prepare clear updates that summarize progress, key risks, decisions required and recommended next steps.
Build trusted working relationships with internal stakeholders across business, research, Legal, Risk & Compliance, Finance, technology, and client-service teams.
Support communications with external vendors, including meeting preparation, follow-up notes, action tracking, and issue escalation.

Requirements

Manager-level experience in vendor management, operations, contingent workforce planning, professional services, consulting operations, external talent management, product operations, or a related field.
Demonstrated ability to manage multiple complex workstreams simultaneously.
Strong project management and organizational skills, with ability to translate ambiguous problems into clear plans, owners, and next steps.
Strong written communication skills, with ability to prepare concise, structured, senior-ready materials.
Strong stakeholder management skills, including ability to coordinate across teams with different priorities and incentives.
Analytical comfort with vendor performance, spend, usage, operational metrics, and issue tracking.
Commercial judgment and comfort supporting vendor negotiations, contract tracking, and performance discussions.
High attention to detail and strong follow-through.
Must be legally authorized to work in Canada.

Skills

Vendor management
Operations
Contingent workforce planning
Professional services
Consulting operations
External talent management
Product operations
Project management
Organizational skills
Written communication
Stakeholder management
Analytical skills
Commercial judgment
Negotiation
Contract tracking
Performance discussions
Attention to detail
Follow-through
Expert networks
Primary research
Survey vendors
External talent providers
Professional services vendors
Knowledge/research operations
Risk management
Compliance
Fraud prevention
Vendor quality
Third-party management
Product development
Data analysis
Technology implementation
Consulting
Private equity support
Diligence operations
Client-service
Leadership communication

Location

Toronto
London

Work Type

Permanent Full-Time

Experience Level

Manager-level

Salary/Compensations

Base salary in the annualized full-time range of CAD $109,750 to CAD $131750.
Annual discretionary performance bonus.
Annual employer retirement program contribution of 10% of eligible compensation (prior year base salary and performance bonus received), up to the annual government-allowable limit.

Benefits

Wellbeing: Health plans for employees and their eligible dependants that go beyond the basics to include mental, emotional, and behavioral health resources, counseling, assistance, and digital wellness tools. Bain pays 100% of individual and family premiums for its extended medical, dental, and vision health plan.
Financial Security: Life, accident, and disability insurance, as well as retirement contribution, where eligible.
Flexibility: Paid holidays, vacation, personal time, sick time, and reasonable accommodations.
Learning: A culture of mentorship across all roles and comprehensive continuous training programs.

About the Company

Bain & Company is recognized as one of the top international management consultancy firms.
We assist major corporations worldwide with strategy, acquisitions, organizational design and performance improvement.
We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility.
We believe that diversity, inclusion, and collaboration is key to building extraordinary teams.
We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.
Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.
Across 63 offices in 38 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries.
We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes.
Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment.
We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% among other consulting firms.
Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

Equal Opportunity

Bain is committed to providing you with an accessible and equitable candidate experience.
We provide reasonable accommodations as part of our interview process.
Should you require an accommodation to complete the interviews, please contact your recruiter, who will connect you with Human Resources to discuss possible reasonable accommodations.
We do not permit the use of AI tools during our interview process.