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About the Role
Provide comprehensive coordination support to the extension mailbox service, prioritizing requests, queries, and submissions to ensure timely and professional handling. Support case management and drafting as needed.
Responsibilities
- Produce and send customer service updates and case examiner decision letters.
- Update the NMC register and progress cases through the case management system.
- Coordinate work to prioritize the extensions and submissions mailbox.
- Ensure all requests, queries, and submissions are dealt with in a timely and professional manner.
- Support with case management and drafting expectations when required.
Requirements
- Excellent communication skills.
- Ability to prioritize own workload.
- Experience working in an office environment and as part of a team.
- Ability to work with a wide variety of people at all levels.
- Understanding and appreciation of interacting with key stakeholders.
- Focused approach to delivering results.
- Proactive and problem-solving approach to tasks.
- Excellent IT skills.
- Close attention to detail to ensure accuracy.
- Commitment to working collaboratively as part of a busy and fast-paced team.
- Ability to commit to working in an office location twice per week.
- Willingness to move between teams as workflow dictates.
Skills
- Communication skills
- Prioritization
- Teamwork
- Stakeholder interaction
- Problem-solving
- IT skills
- Attention to detail
Location
- London, Westfield Avenue
- Edinburgh
Work Type
- Fixed Term - Full Time
- Hybrid working
Salary/Compensations
- £30,587 - £33,985
- £28,445 - £31,606
Benefits
- 30 days annual leave
- Enhanced Pension Contributions
- Life Insurance – 4 x current salary
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant
- Season ticket loans
About the Company
- The Case Examiner Coordination and Administration Team supports the Case Examiners (CE), by producing and sending customer service updates and case examiner decision letters by secure email, including decisions letters, recommendations, or further investigation.
- Our role is to support excellent standards of customer care by demonstrating efficiency, engagement, technical proficiency and whilst holding a good eye for detail.
- This is an exciting opportunity to join a team that supports, embraces, and demonstrates the key values of the NMC.
Equal Opportunity
- We will provide reasonable adjustments to support disabled candidates throughout the recruitment process.