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About the Role
The Team Assistant role offers a fantastic opportunity to join an industry-leading Property Company and enjoy a career within the Estate Agency sector. You will provide an accurate and efficient administrative service to the sales team, manage web portals, and handle correspondence.
Responsibilities
- Provide an accurate and efficient administrative service to sales team.
- Input property and client information accurately via in-house software system including selecting photographs, floor plan and map.
- Quality control of data input; language, punctuation, spelling, figures.
- Undertake office reporting systems in an efficient and competent manner.
- Manage web portals and accuracy of information displayed.
- Plan and submit property advertising.
- Handle correspondence and letters in accordance with manager's instructions.
- Provide support to management by undertaking non-sales related tasks.
- Provide support to other team members by undertaking front-line telephone and face-to-face customer enquiries when required.
- Cost control of stationery and reporting of maintenance issues.
- Control of Health and Safety in the office.
- Diary management.
- Audit of system and management of applicant records.
- Comply with company's standard procedures and all statutory legislative measures affecting Estate Agencies and Financial Services.
- Control of window displays and canvassing campaigns.
- Attend regular meetings with the Team, Manager, and others.
- Have an impact on securing and developing new business with clients.
- Control and manage overdue tasks within the office.
- Deliver the highest levels of customer service at all times.
- Generate business referrals to the Mortgage Business and to other divisions of The Acorn Group.
Requirements
- Previous administrative experience.
- Excellent telephone manner.
- Articulate.
- Confidence and accuracy in written word.
- Computer literate with experience of all Microsoft Office applications.
- Able to deliver a high level of customer service.
- Strong organisational skills of yourself and others.
- Team player.
- Interest in property.
- Previous experience in administration.
- Focused on attention to detail.
- Brilliant communication skills.
- Ability to work to deadlines and manage a busy workload.
Skills
- Administration
- Customer Service
- Communication
- Organisational Skills
- Microsoft Office
Location
- Bromley HQ
Work Type
- Full-time
Salary/Compensations
- Up to £29,500.00 per annum
Benefits
- Excellent opportunities for career progression.
- Structured Training & Support.
- Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.
- Excellent parental leave & company fertility policy in place.
- Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders.
- Retail discounts.
- Competitive salary.
- Full training.
- Opportunity to progress career in an industry-leading company.
About the Company
- Renowned as market leaders, The Acorn Group is London's largest multi-brand estate agency.
- We offer our clients the best brands, with the best people, in the best locations and in 2022 we were acquired by LRG.
Equal Opportunity
- The Acorn Group as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply.
- We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.
- LRG does not engage the services of Recruitment agencies for the purpose of hiring.
- All job openings are managed directly by our Internal Recruitment team.
- We do not accept unsolicited CVS’s or candidate referral from Recruitment agencies, and any such submissions will not be considered.