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Don't guess if your resume is good enough.
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About the Role
Inspect assigned areas to provide feedback on cleanliness and maintenance against standards. Employees may be required to work varying schedules to reflect business needs.
Responsibilities
- Supervise the performance of room attendants and general cleaning, taking appropriate action to correct deficient conditions, behavior, and work practices.
- Inspect guest rooms, guest areas, and employee areas, assessing compliance with established standards for cleanliness, maintenance, safety, and security.
- Report observed deviations from established standards as directed.
- Review and adjust staffing daily to ensure optimum levels and make adjustments to employee assignments.
- Communicate with Front Office and other departments to ensure total guest satisfaction.
- Monitor consumption and order replacement of guest and cleaning supplies.
- Manage administrative functions in accordance with established standards.
- Role model company guest service program.
- Perform other duties as assigned.
Requirements
- Previous supervisory experience preferred.
- Excellent guest service skills.
- Attentive and detailed oriented.
- Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously.
- Effective communication skills; ability to speak effectively before groups of guests or associates.
- Ability to train others.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Basic math skills; ability to accurately handle cash and process sales transactions.
- Must be able to obtain a New York State Gaming License.
- Frequent walking and standing for entire length of shift.
- Frequent climbing of stairs.
- Frequent bending, stooping, reaching, kneeling, and carrying.
- Use of hands to operate cleaning equipment and complete scrubbing/washing duties.
- Occasionally required to lift and/or move up to 50 pounds.
- Visual acuity sufficient to inspect cleanliness of rooms and surfaces.
- Weekends, Holidays and swing shift work may be required.
Skills
- Guest service skills
- Attention to detail
- Time management
- Communication skills
- Training ability
- Reading comprehension
- Basic math skills
- Cash handling
- Sales transaction processing
Work Type
- Full-time
Experience Level
- 3-5 years related experience
- Previous supervisory experience preferred
Education Level
- Associate’s degree or equivalent
- Equivalent combination of education and experience
Benefits
- Medical
- Dental
- Vision
- Short Term Disability (STD)
- Pension
- 401K
- Vacation
- Personal/Sick
- Employee Discount Program