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Responsibilities

• Monitor functioning of VGM machines and change/fix ticket paper.
• Patrol assigned section to ensure rule adherence, machine functionality, and cleanliness.
• Process jackpot payouts according to company procedures.
• Redeem vouchers for guests when not printed properly.
• Make change for guests promptly.
• Stock holding area with voucher paper.
• Answer guest questions about games and resolve complaints.
• Perform minor repairs and adjustments to VGM machines, including resolving bill jams and tilts.
• Record details of malfunctioning machines needing repair.
• Manage cash bank for breaking down bills for guests.
• Follow all departmental and state policies and procedures.
• Utilize two-way radio system professionally for communication.
• Role model company guest service program.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years of age.
• Must be able to obtain a New York State Gaming License.
• Weekends, Holidays, and swing shifts are required.
• Able to lift and carry up to 20 pounds occasionally.
• Frequent standing and walking for entire length of shift.
• Ability to push and pull chairs in and out that are in front of machines.

Skills

• Basic Math skills including addition and subtraction
• Able to handle large money transactions
• Guest service

Education Level

• High School Diploma or GED required