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Safeguard company assets and ensure positive guest relations through communication and proper utilization of procedures and internal controls.
Ensure compliance with gaming regulations and company policies, conducting regular audits and inspections.
Utilize NYS data system MGAM to retrieve financial, statistical, and voucher management related information.
Oversee Gaming Operations and manage gaming floor attendants to ensure maximum efficiency.
Support departmental goals related to revenue, guest service, and operational efficiency.
Assist in hiring, training, work assignments, performance evaluations, disciplinary actions, and termination of subordinate Gaming personnel.
Monitor gaming floor activity for suspicious behavior and report irregularities.
Monitor electronic table games (ETGs) and slot operations for performance and integrity.
Manage team expectations and ensure compliance with departmental and company policies, including coaching sessions.
Conduct shift briefings and communicate operational updates to team members.
Prepare shift reports, document incidents, and communicate with incoming shift management.
Authorize jackpots according to approved policies and complete required forms.
Resolve guest disputes, customer service issues, and escalated concerns professionally.
Maintain a visible presence on the gaming floor.
Perform other duties as assigned.

High School Diploma or GED and five (5) years of related gaming experience, with two (2) years as a supervisor or an equivalent combination of education and/or work experience with a focus on slot management.
Strong knowledge of gaming regulations and internal controls.
Excellent conflict resolution and customer service skills.
Ability to work flexible schedules, including nights, weekends, and holidays.
Proficiency in casino management systems and Microsoft Office applications.
Must be able to obtain a New York State Key License.
Proficient in gaming management systems and data analysis tools.
Familiarity with slot machine mechanics and troubleshooting.
Intermediate computer skills, including e-mail, word, excel, data input and record keeping.
Leadership skills required.
Effective written and verbal communication skills.
Ability to stand and walk for extended periods.
Ability to lift up to 25 pounds (if required).
Ability to work in a casino environment with moderate noise levels.
Must be able to work varying schedules to reflect the business needs of the property, including Weekends, Holidays, and Evenings.

Gaming Shift Manager at Suffolk Regional OTB / Jake's 58 Casino Hotel

Gaming Shift Manager