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Responsibilities
- Supervise Cage Cashiers and Main Bankers, providing direct oversight and direction during assigned shifts.
- Monitor compliance with New York State Video Lottery regulations, internal controls, and company procedures.
- Assist in creating and managing shift schedules for cashiers and main bank staff.
- Issue cashier banks/drawers and track/manage cash flow through all cages during the shift.
- Direct and support cashiers in handling transactions, resolving guest issues, and maintaining service standards.
- Maintain accurate cash balances, perform shift reconciliations, and conduct variance investigations.
- Train associates on procedures, regulations, equipment, and guest service protocols.
- Coordinate with Security and Surveillance to ensure a safe environment for guests and employees.
- Handle escalated guest concerns and large money transactions professionally.
- Role model the company’s guest service program, treating all guests and associates individually and professionally.
- Support the Cage Manager with operational reports, staffing needs, and process improvements.
- Perform other duties as assigned.
Requirements
- Must be able to obtain and maintain a New York State Gaming License.
Skills
- Strong organizational skills
- Strong leadership skills
- Strong communication skills
- Intermediate proficiency in Microsoft Office (email, Word, Excel)
- Solid understanding of cash management
- Solid understanding of reconciliation
- Solid understanding of regulatory compliance
- Basic math skills (addition, subtraction)
- Ability to thrive in a fast-paced, high-volume environment with large financial transactions
- Ability to lift and carry up to 30 pounds occasionally
- Ability to stand/walk for extended periods during shift
- Ability to work rotating shifts, including nights, weekends, holidays, and overtime as needed.
Experience Level
- Minimum of three (3) years of progressive supervisory experience in cage operations or cash handling required or equivalent.
Education Level
- High School Diploma or GED required
- Bachelor’s degree or equivalent experience preferred.