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About the Role

As a Store Manager, you will bring company values to life by leading a team of 5 to 15 colleagues, creating an environment where people thrive and customers feel valued. You will set the standard for retail excellence, leading by example and prioritizing the customer in every decision. Through inspiring leadership, coaching, and support, you will build a high-performing, motivated team that delivers exceptional experiences. You will take ownership of store performance, using data, insight, and commercial judgment to drive results while fostering a culture of growth and success for colleagues. Travel is a key part of this role, including visits to other stores and attendance at wider team meetings.

Responsibilities

Lead, motivate, and develop teams.
Deliver outstanding customer experiences.
Follow processes and procedures with attention to detail.
Conduct performance reviews and support colleague development.
Work towards targets and contribute to business success.
Manage store performance using data and commercial judgment.
Create a culture where colleagues can grow and succeed.
Travel to other stores and attend wider team meetings.

Requirements

Experience working in a fast-paced environment.
Experience leading, motivating, and developing teams.
Experience delivering outstanding customer experiences.
Experience following processes and procedures with attention to detail.
Experience conducting performance reviews and supporting colleague development.
Experience working towards targets and contributing to business success.
Strong communication and listening skills.
Ability to adapt quickly to changing business needs.
Confidence using systems and following established processes.
Experience working within key compliance frameworks, including Health & Safety, cash handling, FCA requirements, security, stock management, refunds, and discounts.

Skills

Leadership
Coaching
Customer Service
Commercial Acumen
Communication
Adaptability
System Proficiency

Location

London

Work Type

Full Time

Experience Level

Management

Benefits

Bupa healthcare
Wellbeing support
Life cover
Pension
Generous holiday allowance
Birthday off
Discounts on Virgin Media O2 broadband, TV and mobile services
Cycle to Work schemes
Dental insurance
Neurodiversity assessments
The Virgin Family platform
O2 Priority

About the Company

Virgin Media O2 is the UK's fastest broadband network, the nation's best-loved mobile brand, and one of the country's biggest companies.
Powered by talented, diverse teams who challenge convention, champion customers, and push boundaries every day.
Delivering more choice, better value, and brilliant experiences for millions of people across the UK.

Equal Opportunity

Committed to creating an inclusive workplace where everyone can be themselves and reach their full potential.
An equal opportunities employer actively working to remove barriers and reduce bias throughout the recruitment process and beyond.
Inclusion is built into everything we do, from the policies we create to the relationships we nurture.
Committed to supporting applicants throughout their application journey and encourage them to let us know if there's anything we can do to help.
Will ask whether applicants need any adjustments to support them through the recruitment process and will discuss how we can help.