Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Specialist / Senior Specialist, Vendor Operations & Innovation, ETF role.

Rezi rewrites your resume against Bain & Company's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Specialist / Senior Specialist, Vendor Operations & Innovation, ETF posting at Bain & Company — free, in seconds.

About the Role

Bain's Primary Research capability supports client teams by engaging with a wide range of external research partners. The Specialist / Senior Specialist, Vendor Management and EN Innovation, will manage defined workstreams including vendor administration, quality, compliance, performance, and process innovation. This role is crucial for ensuring the smooth operation and continuous improvement of our research vendor ecosystem.

Responsibilities

Manage Bain’s portfolio of external research vendors, including expert networks, specialist research vendors, and other third parties.
Run regular vendor meetings and check-ins, from scheduling and agendas through to notes and following actions through to closure.
Track vendor performance, spend, usage, and open issues, identifying trends and escalating concerns.
Coordinate vendor onboarding, renewals, amendments, and offboarding in collaboration with Legal, Risk & Compliance, Finance, and other relevant teams.
Perform quality, compliance, and documentation checks, resolving routine issues and escalating larger ones with proposed solutions.
Contribute to process and innovation initiatives, including piloting new tools, reshaping workflows, gathering feedback, and supporting change adoption.
Prepare progress updates, risk assessments, and decision recommendations for the Manager.
Build effective working relationships across research, Legal, Risk & Compliance, Finance, technology, and client-service teams.
Serve as a primary point of contact for vendor and internal queries, resolving most directly and escalating complex or sensitive matters.
Maintain accurate, current, and user-friendly process documentation, templates, and shared repositories.

Requirements

3–6 years in vendor or supplier management, operations, procurement, professional services, external talent, research operations, or a related field; the upper end of the range points to Senior Specialist level.
Experience with Expert Networks/ contingent recruitment.
Proven ability to manage multiple workstreams concurrently with limited direction.
Strong organizational skills with a keen eye for detail and a commitment to follow-through.
Clear written and verbal communication skills, including the ability to prepare concise and easy-to-understand updates and materials.
Proficiency in working with performance, spend, and usage data, with strong Excel skills for data analysis.
Ability to collaborate effectively with diverse teams, even when priorities differ.
Sound judgment and discretion in handling confidential vendor, commercial, or client information.
Background in expert networks, primary research, survey vendors, external talent providers, or knowledge and research operations.
Experience in risk, compliance, vendor quality, or third-party management.
Familiarity with workflow, ticketing, procurement, or contract management tools.
Exposure to commercial discussions, contract tracking, or vendor performance conversations.
Experience in consulting, financial services, or another fast-paced client-service environment.
Comfort working across time zones with colleagues in different locations.

Skills

Vendor Management
Supplier Management
Operations
Procurement
Professional Services
External Talent Management
Research Operations
Expert Networks
Contingent Recruitment
Workstream Management
Attention to Detail
Communication (Written and Verbal)
Data Analysis
Microsoft Excel
Collaboration
Judgment
Discretion
Risk Management
Compliance
Quality Assurance
Third-Party Management
Workflow Tools
Ticketing Systems
Procurement Tools
Contract Management Tools
Commercial Discussions
Contract Tracking
Vendor Performance Management
Consulting
Financial Services
Client Service
Cross-time zone Collaboration

Location

London

Work Type

Permanent Full-Time

Experience Level

Specialist
Senior Specialist

About the Company

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility.
Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment.
We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.