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About the Role
The Senior Cloud Technical Lead (Azure) is a senior technical specialist position within the Cloud Operations team, responsible for the operational leadership, reliability, and continuous improvement of Azure cloud platforms that underpin NSW Government digital services. This role ensures cloud platforms are stable, secure, compliant, and aligned to product roadmaps and service outcomes, acting as the senior technical authority for Azure operations.
Responsibilities
- Lead and coordinate the operation of enterprise Azure cloud platforms ensuring high availability, performance, resilience, and effective Incident management.
- Provide senior technical leadership, setting standards and ensuring alignment between platform operations, architecture, and product strategy.
- Lead and manage technology vendors maintaining service levels, delivery and business outcomes.
- Drive automation, continuous improvement, and cost optimisation initiatives.
- Ensure platforms meet security, risk, and compliance obligations, embedding controls and supporting audit and remediation activities.
- Build and maintain strong stakeholder and technology relationships, providing expert advice while supporting capability uplift through mentoring and knowledge sharing.
Requirements
- Extensive engineering experience operating enterprise-scale Azure environments in production.
- Strong hands-on expertise with Azure services and experience working with technology partners.
- Demonstrated experience in cloud operations, Incident management, and platform reliability.
- Proven experience implementing Infrastructure as Code (e.g. CloudFormation, Terraform).
- Ability to work effectively in a multi stakeholder environment (technical and non-technical).
- Experience working in complex, regulated, or large enterprise environments.
- An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role.
Skills
- Azure
- Cloud Operations
- Incident Management
- Platform Reliability
- Infrastructure as Code
- CloudFormation
- Terraform
- Multi-account landing zone architectures
- NSW Government or Australian Government security and cloud frameworks
- FinOps
- Cloud optimisation practices
- Azure certification
- ITIL certification
Location
- Sydney
- Parramatta
- Gosford
Work Type
- Ongoing
- Fulltime
- Hybrid
Experience Level
- Senior
- Extensive engineering experience operating enterprise-scale Azure environments in production
- Demonstrated experience in cloud operations, Incident management, and platform reliability
- Proven experience implementing Infrastructure as Code
- Experience working in complex, regulated, or large enterprise environments
Education Level
- Azure certification
- ITIL certification
Salary/Compensations
- $133,348 - $146,945 plus superannuation
Benefits
- Hybrid work model
- Opportunity for flexible or condensed hours
- Offices always open to you balancing flexibility and connection
- Flexible leave
- Access to health and well-being programs including Fitness Passport
About the Company
- Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers.
- We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better.
- DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
- A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
- We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
- Come join us and influence the future of our great state.
Equal Opportunity
- Belong in our diverse and inclusive workplace
- The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
- We provide adjustments to the recruitment process for candidates, including individuals with disability.