Senior Resident Experience Assistant - The Wiltern, Ealing
Savills Management Resources · GB
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About the Role
Provide on-site property management services for a new build to rent development in Perivale, West London, comprising 279 units. Responsible for delivering a first-class customer experience, fostering community spirit, and enhancing resident relationships.
Responsibilities
- Assist the General Manager in managing day-to-day resident services to ensure efficient processes and first-class customer service.
- Serve as the primary point of contact for residents and visitors.
- Support the General Manager with planning and executing resident events and community-building initiatives.
- Conduct quality control of amenity spaces and apartments to ensure they are well-presented.
- Organize and host monthly resident events and initiatives to foster a community feel.
- Engage with residents and facilitate resident-led events, including quarterly meet and greets.
- Manage amenity space hiring.
- Respond to rental inquiries, schedule and conduct viewings, and agree on offers.
- Complete applicant vetting according to company procedures.
- Ensure marketing portals are kept up-to-date.
- Organize and run tenant services through third parties and in-house.
- Maintain up-to-date resident communication across various channels, including social media.
- Seek special offers and discounts for residents from local businesses.
- Create a community feel through communication, events, and innovations.
- Act as the first point of contact for residents reporting maintenance issues.
- Coordinate contractor appointments, including defect warranty repairs and logging issues to meet service levels.
- Organize minor works between tenancies to maintain apartment presentation.
- Complete check-in and check-out reports and determine deposit returns.
- Conduct mid-term inspections.
- Manage and report on arrears.
- Collaborate with the Maintenance Operative to ensure Health & Safety statutory requirements are met.
Requirements
- Strong customer service ethic/background.
- Positive, can-do attitude.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm, and friendly personality.
- Organized, meticulous, and tenacious.
- Excellent written and spoken etiquette.
- IT literate and social media savvy.
- Experience in undertaking viewings is an advantage.
Skills
- Customer service
- Communication
- Organization
- IT literacy
- Social media
- Property management
- Event planning
- Vetting
- Maintenance coordination
- Arrears management
Location
- Perivale, West London
Work Type
- Full Time
- On-site
Salary/Compensations
- £35,000