Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Customer Success Manager – Agriconnect Portfolio role.

Rezi rewrites your resume against Farmers Guardian Ltd's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Customer Success Manager – Agriconnect Portfolio posting at Farmers Guardian Ltd — free, in seconds.

About the Role

Manage the exhibitor and visitor journey across Agriconnect’s events portfolio, combining customer support, sponsorship growth, and account management with email marketing, automation, and social media delivery. Ensure exhibitors and visitors have a great experience while driving commercial growth through rebooking, upsell, and pre-book campaigns.

Responsibilities

Manage the Customer Success inbox, responding daily to exhibitor and Sales queries.
Send login details to new exhibitors and add them to the relevant Welcome Series.
Act as a day-to-day account manager for exhibitors, building relationships that support renewal and rebooking.
Own delivery of sponsorship and media packages across the show portfolio.
Create and deliver pre-book, rebook, and upsell email campaigns.
Support the Sales team with sponsorship queries and identify growth opportunities.
Manage relationships with media partners, coordinating deliverables and asset planning.
Own and maintain exhibitor and visitor communications plans, building email automation and nurture workflows.
Plan and schedule social media content for exhibitor, sponsor, and visitor campaigns.
Work with exhibitors to create video content and interviews promoting their presence at the show.
Promote the show app to exhibitors, encouraging early login, lead scanner use, and post-show follow-up.
Set up and manage exhibitor and visitor surveys, analyzing results and sharing key findings.
Use feedback and engagement data to inform improvements to the exhibitor and visitor experience.
Update exhibitor-facing website content, including Knowledge Hubs, FAQs, and show information pages.
Publish Exhibitor Spotlights and announcement content.
Keep Customer Success trackers current and accurate, producing regular reporting.
Prepare exhibitor-facing systems for each new event cycle.
Act as the key point of contact between Customer Success, Sales, Marketing, and Operations.
Support the Head of Marketing with reporting on exhibitor engagement, growth campaigns, and feedback.

Requirements

Experience in a customer success, account management, or exhibitor/member support role, preferably in events, media, or a B2B environment.
Experience with email marketing platforms, automation, nurture workflows, and social media scheduling.
Experience managing sponsorship or package-based deliverables against deadlines.
Experience running surveys and turning feedback into clear recommendations.
Basic website CMS experience, or willingness to learn.
Excellent organization, communication, and attention to detail.
Able to travel to and work onsite at UK shows as required.

Location

Preston
London

Work Type

Full-time
Permanent
Hybrid

Benefits

25 days annual leave increasing to 27 after two years
An extra day off on your birthday
Matched pension contributions up to 6%
Employee Life Assurance x4 basic annual salary
Employee assistance programme
Employee Discount site

About the Company

Agriconnect is the UK's largest multi-platform agricultural information business, connecting the people, businesses and communities shaping the future of agriculture.
Our brands reach across the UK's major agricultural sectors, including arable, dairy, livestock, agricultural machinery, finance and equipment.
From trusted media brands and content to industry-leading events and commercial products, we connect audiences and businesses in ways that create real value.
Agriconnect is part of Arc Network, a global B2B events, data and media platform backed by investment funds managed by EagleTree Capital.
Arc operates more than 150 events each year across HR technology, agriculture and food, financial services and investing, and education technology, with more than 350 colleagues across the UK, US, Netherlands and Singapore.

Equal Opportunity

As an equal opportunity employer we hire, develop and retain the best people regardless of their social background, age, sex, ethnicity, religion/belief or disability, and to make use of their talents.
We value everyone as an individual. We recognise that everyone is different and have created a work environment where we treat everyone fairly and in a consistent way and promote a culture of respect and dignity, to create a company that’s the right fit for every person inside of it.