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About the Role
Premium Credit is looking to hire Customer Service Advisors to provide outstanding customer experiences to partners and customers through inbound calls and emails. You will receive comprehensive training on systems, processes, and industry knowledge, along with skill enhancement in professional communication, listening, and understanding customer needs. You will be supported by a buddy, team manager, and surrounding teams.
Responsibilities
- Answer calls and use systems to locate customer and partner details to respond to queries.
- Perform routine tasks such as updating bank or address details or processing payments.
- Deal with complex calls from vulnerable customers requiring additional support.
- Update call notes and any further actions required using set processes.
- Respond to emails on a rotational basis.
- Respond to more complex client and commercial partner queries.
- Work to targets such as calls per hour and call quality, ensuring the highest levels of customer care.
Requirements
- Maintain high standards of customer care in every interaction.
- Ability to work in a fast-paced targeted environment.
- Passion for great customer service.
- Attention to detail.
- Ability to communicate in a professional and friendly manner, both over the telephone and in writing.
- Must reside in the UK.
- Provide internet speed at the application stage.
- All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.
Skills
- Customer service
- Professional communication
- Active listening
- Problem-solving
- Attention to detail
- Written communication
- Verbal communication
Location
- Work from Home
- UK
Work Type
- Full Time
- Remote
Experience Level
- Entry Level
Salary/Compensations
- £26426 per annum
Benefits
- 25 days holiday (plus the opportunity to buy or sell up to 5 days per year)
- Competitive workplace pension scheme
- Learning and development opportunities
- 24/7 access to Employee Assistance Programme
- Access to Mental Health First Aiders
- 1 day paid volunteering per year
- Range of shopping and lifestyle discounts
About the Company
- Premium Credit is a leading provider of insurance premium finance and a range of annually charged services in the UK and Ireland.
- Certified as a Great Place to Work.
- Has a purpose and values driven culture that ensures respect and care for employees, partners, and customers.
- Upholds regulatory obligations and treats customers fairly.
Equal Opportunity
- Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace.
- Welcome applications from all sections of the community and encourage people from all backgrounds to apply.
- Equal opportunities are the only acceptable way to conduct business and believe that more inclusive environments lead to better work.