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About the Role
Join the Kimpton Alton team as a Relief Night Auditor! We're seeking a detail-oriented, customer-focused professional to help create exceptional guest experiences while supporting overnight hotel operations.
Responsibilities
- Serve as ambassador to the hotel handling all check-in and check-outs.
- Answer incoming calls while upholding Guest Service Standards.
- Perform nightly accounting and assist with housekeeping needs during the midnight shift.
- Compute, classify, and record numerical data to maintain complete financial records.
- Perform routine calculating, posting, and verifying duties to obtain primary financial data.
- Check the accuracy of figures, calculations, and postings pertaining to business transactions.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge of hotel features, services, hours of operation, room types, rates, packages, promotions, daily house count, expected arrivals/departures, room availability, and scheduled group activities.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Pick up, count, and maintain bank, securing it at all times.
- Read the log book daily and record all pertinent information.
- Process currency exchange and payments to guest accounts.
- Process adjustments, rebates, paid outs, and credits.
- Operate P.M.S. (Property Management System) and maintain system security.
- Verify and make corrections to the Room Rate Report.
- Post and audit Banquet charges.
- Adjust outside Vendor activity.
- Reconcile telephone calls and miscellaneous accounts.
- Backup computer system files.
- Verify that all checks are closed, and close and log any open check in the P.O.S. (Point of Sale) system.
- Print Food & Beverage end of day reports.
- Audit Food & Beverage cashiers work and correct discrepancies.
- Audit Rooms Cashiers work and correct discrepancies.
- Audit all miscellaneous charges (Banquets, Bars etc.).
- Verify package postings on house accounts.
- Input all sales figures into the P.M.S. and balance all accounts.
- Run Room & Tax verifying that all room rates posted.
- Verify Cashiers Report to drop log and paperwork.
- Record room statistics.
- Close P.O.S. after all work is balanced.
- Run end of day program and close day.
- Check that interfaces are up and running.
- Run daily Flash Reports and distribute accordingly.
- Run morning reports and backup reports and distribute accordingly.
- Print express check out folios and distribute.
- Sign out and brief relief.
- Review Night Audit checklist and verify that all work has been completed.
- Restock all printers.
- Fill out and deposit payment and corresponding checks.
- Review status of assignments and any follow-up action with on-coming Supervisor.
- Document maintenance needs on work orders and submit to Manager/Supervisor.
- Attend monthly department meetings and training sessions as necessary.
Requirements
- High School Graduate or General Education Degree (GED)
- One year previous experience in a similar position in a hotel.
- Must be able to work the overnight shift 11pm - 7am.
- Basic computer skills required.
Skills
- Customer service
- Detail-oriented
- Night audit
- Accounting
- Property Management System (PMS)
- Point of Sale (POS) system
- Basic computer skills
Location
- Kimpton Alton
Work Type
- Wednesday and Thursday Only
- Overnight shift
Experience Level
- One year previous experience in a similar position in a hotel
Education Level
- High School Graduate or General Education Degree (GED)
Salary/Compensations
- $36.06 - $37.50
Benefits
- Health and Welfare plans to include Medical/Dental/Vision options
- Competitive Paid Time Off
- 401k Savings Plan with Company Match
- Volunteer Opportunities
- Educational Assistance
- Travel Discounts
About the Company
- Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work.
Equal Opportunity
- Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.