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About the Role
The AC Hotel is seeking a Service and Detail-Oriented Front Desk Supervisor to join their award-winning team. This role is crucial for ensuring a seamless and hospitable experience for guests.
Responsibilities
- Assist guests with check-in and check-out procedures and throughout their stay.
- Operate the hotel's electronic reservation system and other computer programs efficiently.
- Handle all financial transactions, including credit card and cash, securely and accurately.
- Anticipate guest needs to maximize their experience.
- Collaborate with team members to foster a hospitable and customer-focused environment.
- Ensure accurate and hospitable handling of guest reservations, check-in, check-out, and payments.
- Maintain proficient administration of the hotel's electronic reservation system.
- Comply with hotel safety programs and procedures, including emergency and security systems.
- Complete all required documentation, such as daily reports and checklists, in a timely manner.
Requirements
- 2+ years of experience in a front desk or receptionist role.
- Must possess the Fire Life Safety Director License (FLSD) or obtain certification within six months.
- Demonstrated passion for working with people and exceeding guest needs.
- Ability to work well within a team.
- Excellent oral, written, and interpersonal communication skills.
- Proven problem-solving and solution-finding abilities.
- Comfortable with standing, sitting, walking, bending, lifting, and squatting for extended periods.
- Little to no travel required outside the property and surrounding area.
Skills
- Marriott/Fosse Experience (preferred)
- Hotel Experience
- Electronic reservation system proficiency
- Financial transaction handling
- Customer service
- Teamwork
- Communication skills
- Problem-solving
Location
- AC Hotel
Work Type
- Hourly
- Full-time
Experience Level
- 2+ years of experience
Education Level
- FLSD Certification
Salary/Compensations
- $30.00 to $32.00 per hour
Benefits
- Competitive PTO
- Sick pay package
- Travel benefits
- Food stipend
- Medical insurance options
- Dental insurance
- Vision insurance
- 401k with company match
- Company-provided life insurance
- Tuition assistance
- Paid holiday time
- Travel discounts
About the Company
- OTO Development is an industry-leading hotel development and management company.
- Partners with strong brands in hospitality.
- Owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
- Recognized as Developer of the Year by major brand partners.
- Received accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.