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Don't guess if your resume is good enough.
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About the Role
The Front Desk Night Clerk serves as the hotel's ambassador, managing check-ins and check-outs, handling phone calls, and upholding guest service standards. This role also involves nightly accounting duties and assisting housekeeping during the midnight shift.
Responsibilities
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge of hotel features, services, hours of operation, room types, rates, packages, promotions, and daily house counts.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Manage and maintain the bank, including counting and securing funds.
- Read and record pertinent information in the log book.
- Process currency exchange and payments to guest accounts.
- Process adjustments, rebates, paid outs, and credits.
- Operate the Property Management System (PMS) and maintain its security.
- Verify and correct the Room Rate Report.
- Post and audit Banquet charges.
- Adjust outside vendor activity.
- Reconcile telephone calls and miscellaneous accounts.
- Backup computer system files.
- Verify and close checks in the Point of Sale (POS) system.
- Print and audit Food & Beverage end-of-day reports.
- Audit Rooms Cashiers' work and correct discrepancies.
- Audit all miscellaneous charges.
- Verify package postings on house accounts.
- Input sales figures into PMS and balance all accounts.
- Run Room & Tax report to verify room rates.
- Verify Cashiers' Report against drop log and paperwork.
- Record room statistics.
- Close POS after all work is balanced.
- Run end-of-day program and close the day.
- Check that interfaces are operational.
- Run and distribute daily Flash Reports.
- Run and distribute morning and backup reports.
- Print and distribute express check-out folios.
- Sign out and brief relief staff.
- Review Night Audit checklist to ensure all work is completed.
- Restock all printers.
- Fill out and deposit payments and corresponding checks.
- Review assignment status and follow-up actions with on-coming Supervisor.
- Document maintenance needs on work orders and submit to Manager/Supervisor.
- Attend monthly department meetings and training sessions.
Requirements
- Must be able to work the overnight shift 11pm - 7am.
- Basic computer skills required.
Skills
- Property Management System (PMS)
- Point of Sale (POS) system
- Basic computer skills
Work Type
- Part Time
Education Level
- High School Graduate or General Education Degree (GED)
Benefits
- 401k Savings Plan
- Travel Discounts
About the Company
- Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.