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About the Role
The Marriott Fisherman's Wharf is seeking a Houseperson/Housekeeping Aide to maintain cleanliness standards in a busy hotel environment. This role involves cleaning guest floors, providing linen services, and responding to guest requests.
Responsibilities
- Clean and maintain all corridors, vending areas, elevators, landings, and service areas on guest room floors.
- Provide linen supplies for Room Attendants and stock floor closets.
- Deliver and retrieve items requested by guests and Floor Supervisor.
- Check assigned floor closets and complete linen requisitions.
- Replenish linen supplies and stock linen carts.
- Transport linen carts to appropriate floor closets and stock according to diagram.
- Maintain cleanliness and organization of floor closets, including trash removal, shelf/counter wiping, and floor waxing.
- Remove non-floor closet items and transport to proper storage areas.
- Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute.
- Remove all dirty glassware from assigned Room Attendants' carts and closets and transport to Stewarding.
- Return clean and capped glasses to floor closets in racks.
- Clean designated areas with proper chemicals, tools, and equipment.
- Wipe down all surfaces of vending machines, ice machines, laundry machines/counters/shelves.
- Ensure that nothing is stored in stairwells.
- Transport Room Service trays/items in guest hallways to service elevator landings.
- Check under furniture for debris and remove if present.
- Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
- Dust and polish all woodwork.
- Remove all dust, debris, and foreign particles from upholstered furniture, including crevices and under cushions.
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.
- Clean all lamps, light fixtures, and light switches; check for proper working condition.
- Remove dust, spots and smears from windows, frames, and ledges; wash windows as assigned.
- Remove dust, grease and smears from house/public phones and reposition properly.
- Remove dust on drapes weekly and realign to correct position daily.
- Inspect condition of planters and plants; remove debris, polish planters.
- Remove dust, dirt, marks and fingerprints from doors and door frames.
- Remove stains, scuff marks, and dust from baseboards, ledges, and corners.
- Polish all brass surfaces.
- Empty trash containers, ashtrays and ash urns in public areas.
- Remove trash, debris and cobwebs from balconies/patios.
- Empty vacuum cleaner bags, replace and clean machines.
- Provide timely delivery of any items requested by guests.
- Retrieve items from guest rooms and return to proper storage areas.
- Transport guest laundry and dry cleaning to correct guest rooms.
- Handle guest requests for shoeshines as assigned.
- Report any damages or maintenance problems to the Supervisor.
- Turn over any lost and found items to the Supervisor.
- Ensure security of guest room access and hotel property.
- Make up cribs and rollaway beds; transport to designated rooms.
- Turn mattress and box springs according to rotation schedule.
- Stock Housekeeping department supplies.
- Assist Lobby Attendant as assigned.
Requirements
- Must be able to work with internal customers while meeting customer demand.
- Must meet physical requirements of the position which include lifting, bending and twisting.
Skills
- Customer service
Location
- San Francisco, CA
Work Type
- Full-time
Experience Level
- No prior experience required
Education Level
- Some high school education preferred
About the Company
- Crestline Hotels & Resorts is a hotel management company.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.