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About the Role
Leads and behaves according to Potbelly Values. Manages and develops associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follows standard Potbelly operating policies and procedures.
Responsibilities
- Lead Associates on shifts, including assigning tasks, providing feedback, and training.
- Ensure all security procedures are executed.
- Make customers really happy.
- Resolve customer complaints/issues.
- Empower Associates to ensure all customers leave happy.
- Execute and support all food safety requirements and practices.
- Lead Associates to open, transition, and close shifts without supervision.
- Manage and organize the line and delegate duties to Associates.
- Uphold standards for product quality.
- Work the line as needed.
- Ensure back-of-the-house procedural standards are met.
- Promote sales on the shift through executing the marketing plan.
- Control food costs, labor, waste, and cash on the shift.
- Count drawers and follow proper daily cash handling procedures.
Requirements
- Must represent Potbelly Advantage and Our Values.
- Minimum of 1 year supervisory experience in a restaurant or retail environment.
- Must be able to work a minimum of 2 opens and/or closes per week.
- Must be able to comprehend and communicate in English via verbal and written communication.
- Ability to manage a fast-paced, high-volume shifts while providing excellent customer service.
Skills
- Exceptional customer service skills.
- Strong communication skills, both written and verbal.
- Strong organizational skills and the ability to multi-task.
- Strong interpersonal skills.
- Ability to train and coach others.
- Strong leadership skills.
- Team-player mentality.
Location
- Field, in Shop
Work Type
- Nonexempt
- Full-time
Experience Level
- 1 year supervisory experience
Education Level
- High School degree
Salary/Compensations
- $19-$20/hour
About the Company
- You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.