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About the Role
The Server position is responsible for taking orders, serving food and beverages with care, and performing other tasks as assigned by management. This role significantly influences the guest experience through comprehensive food, wine, and spirits knowledge, ensuring a strong and confident presence at the table.
Responsibilities
- Greet customers upon arrival to the restaurant.
- Provide gracious and professional food and beverage service in an efficient manner.
- Answer questions, suggestively sell, and create an upbeat atmosphere for guests.
- Maintain regular attendance in compliance with LodgeWorks standards.
- Clear and clean tables as guests leave.
- Set tables throughout the shift when applicable.
- Retrieve and deliver food and beverage items in a timely manner.
- Replenish beverages and ensure guest satisfaction throughout the meal service.
- Take food and beverage orders and place orders in point-of-sale system.
- Ensure that the serving station is always clean and well-stocked.
- Support other areas or roles when necessary.
- Be knowledgeable of the menu, brands, prices and options, along with promotions and specials.
- Conduct oneself in a professional manner at all times.
- Present the check and be responsible for all transactions, including receiving payment and accurately counting back change.
- Graciously respond to guest concerns or requests, and report the situation to the Manager.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Execute daily side work with enthusiasm and motivation.
- Serve alcoholic/nonalcoholic beverages in accordance with federal, state, local and company regulations.
- Complete any other tasks as requested by management.
- Help clean and sanitize all work areas.
- Practice safe food handling.
Requirements
- A team player with a heart for hospitality.
- Entrepreneurial at heart and innovative in mind.
- Customer-focused, with guests, clients and employees at the forefront of your thinking.
- Nimble and able to adapt to change quickly.
- Committed to sharing and togetherness and value the family mindset of our organization.
- Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
- Have or be capable of obtaining TIPS certification or other required alcohol safety requirements.
- An expert in prioritizing with the ability to use time wisely.
- Dedicated with a strong work ethic and can work both individually and with a team.
- Steadfastly driven to ensure the safety and security of the guests and their belongings.
- Comfortable following directions, guidelines and work objectives.
- Capable of exerting up to 50 pounds of force occasionally.
- Capable of standing for an entire shift or for an extended amount of time.
- Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
- A social butterfly — creating a positive experience for our guests.
Skills
- Food knowledge
- Wine knowledge
- Spirits knowledge
- Point-of-sale system operation
- Customer service
- Communication
- Teamwork
- Problem-solving
- Time management
- Adaptability
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- At least one year of server experience (a plus)
Salary/Compensations
- $6.50 plus tips
Benefits
- PTO
- Hotel and restaurant discounts available at select LodgeWorks properties
- Health, vision and dental benefits
- 401(k) plans with matching contributions
- Paid holidays
- Short-term and long-term disability (company sponsored)
- Referral bonuses
- Flexible spending accounts
About the Company
- Archer Hotel Austin is a Texas-chic boutique hotel in northwest Austin at Domain NORTHSIDE, featuring 171 guest rooms, the AKB hotel bar, a Pool Patio, and extensive meeting and event space. It is a AAA Four Diamond, Forbes Four-Star hotel and part of the Archer Hotel collection.
- LodgeWorks is a privately held hotel development and management company with a strong family culture and a history of industry innovation. They manage 18 hotels, including the Archer Hotel collection, and other brands like Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn. With over 35 years of experience and 950+ employees nationwide, LodgeWorks prioritizes hospitality in all aspects of their operations.
Equal Opportunity
- LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.