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About the Role
As the Claims Representative III - Accident Benefits, you are responsible for handling a portfolio of complex Accident Benefits Claims. You will work independently within your authority and receive support directly from the Specialist, National Accident Benefits Claims.
Responsibilities
- Investigating, interpreting coverage, negotiating and making decisions autonomously, to resolve complex Accident Benefits claims.
- Contacting claimants, clients, lawyers and witnesses in the investigation and resolution of claims.
- Regularly pursuing, researching and applying case law to specific facts and sharing with technical teams.
- Confidently handling mediations and settlement conferences without defense counsel present.
- Coaching, training, and providing technical support to the claims team.
- Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
Requirements
- You have 5 years of progressive Accident Benefits claims experience, including the management of increasingly complex files, with expertise in legal matters and complex claims handling.
- You have a post secondary degree or diploma, preferably a Rehabilitation designation, or pursuing further development.
- You have or are willing to obtain a Chartered Insurance Professional (CIP) designation.
- You have or will attain provincial adjuster license(s) depending on the province of work.
- Expert knowledge of legislation, regulations, legal system.
- You will travel occasionally.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
Skills
- Innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- Critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- Strong communication skills to clearly convey messages and explore diverse points of view.
- Ability to build trusting relationships and provide guidance to support the development of colleagues.
- English is required, French is an asset.
Location
- Hybrid
Work Type
- Temporary Full-Time (12 months)
- Hybrid (2 days in office)
Experience Level
- 5 years of progressive Accident Benefits claims experience
Education Level
- Post secondary degree or diploma
- Rehabilitation designation
- Chartered Insurance Professional (CIP) designation
- Provincial adjuster license(s)
Salary/Compensations
- $72,847 - $121,411
Benefits
- Training and development opportunities to grow your career.
- Flexible work options to support personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Volunteer opportunities to give back to your community.
- Opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
About the Company
- We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.