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About the Role
RLDatix is seeking a London-based Product UX Designer to join our Workforce teams. This role involves leading research, design, and discovery for workforce management and rostering solutions, translating complex healthcare workflows into user-friendly experiences. You will shape product strategy through user insights and foster cross-functional collaboration.
Responsibilities
- Lead user research activities, including interviews, usability testing, and workflow analysis.
- Translate research insights into journey maps, service blueprints, workflows, wireframes, and prototypes.
- Partner with Product and Engineering teams to identify, validate, and deliver valuable solutions.
- Create and test interactive prototypes to improve usability and drive adoption.
- Facilitate workshops, discovery sessions, and design sprints to build alignment.
- Use data, customer feedback, and research evidence to influence decision-making.
- Explore new technologies, including AI-powered research and design tools.
- Mentor colleagues and contribute to the Product Experience community.
Requirements
- 5-10 years' experience in UX, Product, or Interaction Design, working on complex digital products.
- Proven success leading user research and translating insights into measurable product improvements.
- Strong user-centred design skills, including journey mapping, service design, usability testing, prototyping, and interaction design.
- Experience facilitating workshops, discovery sessions, and cross-functional collaboration.
- Ability to influence stakeholders and build strong partnerships across Product, Engineering, and the wider business.
- Proficiency with design and research tools such as Figma, Miro, UserTesting, Hotjar, Pendo, or similar.
- Interest in AI and emerging technologies.
- Ability to work from our London office 2-3 days per week.
- Occasional travel to customer sites.
- Strong communication skills, curiosity, and a collaborative approach.
Skills
- UX Design
- Product Design
- Interaction Design
- User Research
- Journey Mapping
- Service Design
- Usability Testing
- Prototyping
- Workshop Facilitation
- Cross-functional Collaboration
- Stakeholder Management
- Figma
- Miro
- UserTesting
- Hotjar
- Pendo
- AI
- Emerging Technologies
Location
- London
Work Type
- Hybrid
Experience Level
- 5-10 years
Benefits
- Private health insurance
- Group accident insurance
- Employee Assistance Program (EAP)
- Loyalty Awards
About the Company
- RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care.
- Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
- Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care.
- Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
- Joining TeamRLD means being part of a global team of more than 2,000 colleagues dedicated to making a difference in healthcare every day.
Equal Opportunity
- RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, marital status, or any other protected characteristic.
- As part of RLDatix's commitment to inclusion, we ensure that individuals with disabilities are provided reasonable accommodation throughout the application and interview process. If accommodation is required, please contact accessibility@rldatix.com.