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About the Role

The Head of Digital Products will deliver industry-leading platforms, including websites and mobile apps for festivals and concerts, to drive engagement, first-party data, and ticket sales. This role involves leading project management, delivery, and maintenance of digital platforms, fostering innovation, and optimizing user experience and ticket sales through data analysis. The position also includes overhauling reporting dashboards, reviewing team processes and tools for efficiency and AI integration, and acting as a digital tech leader to recommend solutions that achieve business outcomes.

Responsibilities

Lead the project management, delivery, and maintenance of a portfolio of digital platforms.
Drive innovation and continual optimization of digital platforms.
Analyze results to optimize user experience and ticket sales.
Overhaul reporting dashboards and ensure data tech is continually reviewed and optimized.
Review processes and tools used across the team to drive efficiency and AI integration.
Launch websites and apps from scratch.
Work with multiple stakeholders across events to recommend solutions that deliver business outcomes.
Create Digital Product roadmap with VP, Digital Marketing.
Lead relationships with digital agencies – internal and external to drive innovation.
Act as the in-house digital product lead, working with app partners to deliver best-in-class products.
Communicate with internal stakeholders on cross-team / global products.
Identify and audit external tools that would support existing products.
Develop AI innovation roadmap.
Project lead on new large-scale digital products.
Ongoing project management of build of websites managed in-house.
Ongoing project management of all festival apps with Digital Marketing Manager.
Oversee all data tech implementation.
Rebuild reporting dashboards alongside internal teams.
Ongoing audit of data tech stack.
Analyze and implement continued improvements to platforms based on insights.
Line management of Digital Product team.

Requirements

Experienced digital product manager with a track record in managing and delivering projects from scratch.
Demonstrable experience in implementing / auditing data tools.
Demonstrable experience in coding / data engineering.
Demonstrable experience in leading teams.
Ability to manage multiple projects to completion in a fast-paced dynamic environment.
Confident data analyst.
Exceptional communication skills (both written and verbal).
Ability to work in collaboration with various stakeholders.
Proactive, self-starter and a team player.
Able to work evenings and weekends when necessary.
Flexibility to accommodate change.
Demonstrate passion for the customer and what makes them click.
Immaculate attention to detail.
Curious.
Solutions-focused.
Grounding in coding.

Skills

Digital product management
Project management
Data analysis
Data engineering
Coding
AI integration
Stakeholder management
Communication (written and verbal)

Location

Farringdon, London

Work Type

Full time
Permanent
Onsite

Experience Level

Head of

Benefits

Tickets to shows and festivals
Unlimited annual leave
Use of arcade games in the basement games room
Onsite gym equipment
Fitness and meditation classes
Fully stocked complimentary coffee bar with barista
Heavily subsidised lunch options
Regular staff events in atrium stage space

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
For additional information, visit www.livenationentertainment.com

Equal Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and homelife.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.