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About the Role
The Operations Manager ensures consistent delivery of FM+ standards and client-specific service agreements through effective leadership and management of the Operations Team. As a key member of the senior leadership team, this role drives operational excellence using data and insights to support strategic initiatives and continuous improvement. The role requires a flexible and proactive approach to relationship management, service delivery, and operational performance across multiple clients and service lines, including attending client offices and sites as required.
Responsibilities
- Lead, manage, and develop the Operations Team, providing day-to-day leadership, performance oversight, coaching, and support.
- Conduct regular audits of operational systems, processes, and data, ensuring compliance and identifying areas for improvement.
- Produce, analyse, and present operational performance reports to senior stakeholders.
- Undertake weekly reviews of high-risk Health & Safety actions, ensuring progress and escalation.
- Carry out monthly reviews of medium, low, and recommendation-level Health & Safety actions.
- Drive innovation and continuous improvement initiatives to enhance efficiency and deliver greater value.
- Lead and deliver key operational projects that support business objectives.
- Manage consultancy projects across multiple service lines, ensuring timely and quality delivery.
- Build and maintain effective relationships with internal and external stakeholders.
- Provide operational support and leadership to the wider FM+ team.
- Coordinate and manage senior FM+ leadership team actions, reporting requirements, and governance activities.
- Map, review, and document operational processes to support consistency, compliance, and efficiency.
- Develop training materials, guidance documents, and supporting resources for new systems and processes.
- Lead the implementation and embedding of new procedures and ways of working.
- Champion a culture of operational excellence, accountability, and continuous improvement.
Requirements
- Excellent organisational and planning skills, with the ability to prioritise workloads and manage competing deadlines.
- Strong communication and interpersonal skills, with the ability to build positive relationships at all levels.
- Proven ability to manage multiple priorities simultaneously in a fast-paced environment.
- Experience in leading and developing teams, including performance management and coaching.
- Strong analytical and problem-solving capabilities, with the ability to interpret data and make evidence-based recommendations.
- Experience within Property Management, Facilities Management, or a related industry is desirable but not essential.
- Experience identifying and implementing innovative ideas, processes, and operational improvements.
- Ability to lead and support change initiatives.
- Strong attention to detail and commitment to quality.
- Proficient in the use of operational systems and Microsoft Office applications.
- Self-motivated and proactive, demonstrating initiative and sound judgement.
- A collaborative and customer-focused approach.
Skills
- Organisational skills
- Planning skills
- Workload prioritization
- Deadline management
- Accuracy
- Communication skills
- Interpersonal skills
- Relationship building
- Verbal communication
- Written communication
- Adaptable communication styles
- Managing multiple priorities
- Team leadership
- Team development
- Performance management
- Coaching
- Mentoring
- Fostering a positive culture
- Accountability
- Collaboration
- Continuous improvement
- Analytical skills
- Problem-solving skills
- Data interpretation
- Risk assessment
- Evidence-based decision-making
- Innovation identification
- Process improvement
- Efficiency enhancement
- Service quality improvement
- Customer experience enhancement
- Change management
- Attention to detail
- Quality commitment
- Proficiency in operational systems
- Proficiency in Microsoft Office applications
- Report production
- Data analysis
- Information presentation
- Self-motivation
- Proactiveness
- Initiative
- Sound judgement
- Independent work
- Team contribution
- Customer focus
Work Type
- Full-time
About the Company
- FM+ is a company focused on delivering consistent standards and client-specific service agreements.