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About the Role
As a Technical Support Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work on-site with the client’s technology team, and closely with Options technology professionals to ensure smooth operation of Options infrastructure. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global financial services firm.
Responsibilities
- Act as the client's primary technical contact, providing on-site support for all Options technology systems.
- Monitor internal system health and performance; perform regular maintenance such as software updates and configuration changes.
- Diagnose and resolve technical issues, escalating complex problems to internal teams for timely resolution.
- Respond to client incidents and service requests within defined SLAs, following established incident management processes.
- Build strong relationships with key client stakeholders, acting as a trusted technical advisor and proactively addressing their needs.
- Work with Options Technology teams on system enhancements and upgrades, including testing and validation to ensure smooth deployment.
Requirements
- Bachelor's degree in computer science, IT, or a related field (or equivalent experience).
- Strong knowledge of Microsoft 365, Azure, Endpoint Management, Device Deployment and AV troubleshooting.
- 1-2 years' experience in a similar on-site technical support role within financial services.
- Strong troubleshooting and diagnostic skills, with the ability to analyse complex issues, identify root causes.
- Excellent verbal and written communication, able to convey technical information clearly and build effective relationships with clients and cross-functional teams.
- Proven ability to understand and fulfil client requirements with exceptional service, anticipating needs and exceeding expectations.
- Thrives in a fast-paced, dynamic environment, adapting to changing priorities.
- Strong research, writing and communication skills.
- Exceptional organisational skills and strong attention to detail.
- Desire to travel and see the world.
- Ability to work independently and manage your own projects in a professional manner.
- A passion for innovation and the financial technology sector.
- Project management skills and proven ability to manage own workload.
Skills
- Microsoft 365
- Azure
- Endpoint Management
- Device Deployment
- AV troubleshooting
- Troubleshooting
- Diagnostic skills
- Communication
- Interpersonal Skills
- Client Focus
- Adaptability
- Flexibility
- Research
- Writing
- Organisational skills
- Attention to detail
- Project management
Location
- Sydney, Australia
Work Type
- On-site
Experience Level
- 1-2 years' experience
Education Level
- Bachelor's degree in computer science, IT, or a related field (or equivalent experience)
- CompTIA A+
- Microsoft Certified Solutions Associate (MCSA)
- similar certifications
Salary/Compensations
- Competitive
Benefits
- Comprehensive healthcare support
- Risk benefits
- Digital wellness resources
- Enhanced family leave benefits
- Access to professional learning platforms
- Internal development programs
- Pension/retirement schemes
About the Company
- Options is the largest global financial technology company headquartered in Belfast.
- We are at the forefront of banking and trading infrastructure, serving clients globally.
- At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).