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About the Role
Join a team where Purpose, Ambition, Respect, and Trust are at the heart of everything we do. We're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Responsibilities
- Leading the design, development and continuous improvement of complex casework support tools and document templates, translating business requirements into effective technical solutions.
- Driving innovation and automation across the organisation, working closely with stakeholders to identify opportunities for process improvement, streamline workflows and maximise the value of digital tools and systems.
- Providing technical leadership and team support, coaching and mentoring Systems Analysts, overseeing delivery quality, and acting as a subject matter expert in tool authoring, rule design and release management.
- Building strong relationships across the business and with external partners, collaborating with IT teams, senior stakeholders and software providers to ensure tools, templates and enhancements are delivered on time, to a high standard, and aligned with organisational priorities.
- Deputise for the Digital Product Manager (Casework Support Tools) in their absence and assist them with project workload including leading on delegated work items and projects.
- Coach and mentor the Systems Analysts to ensure that their delivery and support is of high quality.
Requirements
- Demonstrable experience in low-code app building (including being certified or trained on relevant software, such as Microsoft Power Platform, specifically Power Apps and Power Automate) and template authoring.
- Possessing excellent technical skills, and is seen as an expert in both rule authoring and template authoring.
- Advanced understanding of supporting software, particularly Microsoft Word, Excel and Visio.
- Understanding the integration between different systems.
- A logical and analytical thought process, including the ability to breakdown highly complex logic and processes into their simple component parts, forming a coherent set of logic or template rules.
- Great communication, and being able to work effectively with a range of different stakeholders – including engaging closely with the stakeholders, being able to explain highly-technical concepts and processes in layperson’s terms, and facilitating the working towards group objectives.
- An ability to pay close attention to detail, always seeking to achieve the highest standards possible, including ensuring a high standard of customer service by managing Service Level Agreements and analysing tool and template metrics.
- Good self-management skills, being able to effectively manage your time and workloads and that of others.
Skills
- Microsoft Power Platform (Power Apps and Power Automate)
- SQL
- Dataverse
- Microsoft Word
- Microsoft Excel
- Microsoft Visio
- Low-code app building
- Template authoring
- Rule authoring
- Communication
- Stakeholder management
- Technical explanation
- Attention to detail
- Self-management
Location
- London
- Coventry
- Manchester
- Edinburgh
Work Type
- 6-month fixed-term contract
- 35 hours per week (full time)
- Hybrid working
Experience Level
- Senior
Salary/Compensations
- London: Circa £60,000 pro rata, depending on skills and experience
- Other locations: Circa £53,000 pro rata, depending on skills and experience
Benefits
- Extensive opportunities for personal and career development
- Health plan
- Gym memberships
- Mental health support
- Courses
- Mentorship
- Promotions
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Private medical insurance
- Virtual GP
- Critical illness cover
- Life assurance cover
- Technology scheme
- Cycle to work scheme
- Will-writing service
- Gym membership discounts
- Fully equipped on-site gym open 24/7 in London only
About the Company
- The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
- The Business Applications Team play an important role developing and supporting our business applications, enabling us to deliver services to customers and colleagues.
- We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
Equal Opportunity
- The Financial Ombudsman is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all team.
- We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
- We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview.