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About the Role
We are seeking a confident, service-led Coach to help bring Nike’s Signature Services to life across Nike by You, Jersey by You and Nike Store Running Lab within the new London Flagship. This role will drive day-to-day execution, coach Athletes, and deliver premium, personalised consumer experiences that connect sport, product and culture. The successful candidate will ensure Signature Services are consistently engaging, relevant and seamlessly integrated into the wider Flagship experience while strengthening connections with London’s communities.
Responsibilities
- Support the execution of the Signature Services strategy across Nike by You, Jersey by You and Nike Store Running Lab, delivering premium and personalised consumer experiences.
- Coach and inspire Athletes to provide exceptional service, strong product storytelling and meaningful consumer engagement.
- Drive visibility, participation and service excellence through floor leadership and seamless integration with the wider store journey.
- Bring key sport, brand and cultural moments to life through relevant experiences that connect with London communities.
- Partner with store leadership and cross-functional teams to deliver consistent execution, clear priorities and continuous improvement.
- Use consumer feedback, observations and performance insights to enhance service standards, engagement and overall impact.
Requirements
- A passion for NIKE and/or love of sport
- Some experience in retail and/or leadership positions
- Very good command of English language (written and spoken)
- Experience and competency in serving exceptional consumer service
- Ability to coach and develop a strong team
- Strong focus on communication
- Flexibility to work in shifts and on weekends
Skills
- Leadership
- Retail
- Customer Service
- Communication
- Team Development
Location
- London
Work Type
- Full-time
Experience Level
- Some experience in retail and/or leadership positions
Salary/Compensations
- Attractive salary that evolves with the market and experience
Benefits
- Opportunity on receiving quarterly bonus payments
- Attractive online and in-store employee discounts
- Attractive Benefits Package, Pension & Share scheme
- Exciting development and career opportunities
- Regular training on leadership, sales and products
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
- Staff dress to represent NIKE and foster our team spirit
- Access to sports activities
- Opportunities to participate in unique NIKE moments
About the Company
- In our NIKE Retail Stores we use special job names for our positions: a department manager is called "Coach".
- To bring inspiration and innovation to every athlete in the world.
Equal Opportunity
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)