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About the Role
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Responsibilities
- Exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment.
- Hosting customers in shop, clearly communicating answers to customer queries and informing customers about the latest promotions.
- Assisting customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions.
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers.
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
- Adapting to different situations while remaining customer-focused.
- Fulfilling social responsibility duties by adhering to established guidelines and regulations.
Requirements
- Proactive and motivated individual passionate about achieving results.
- Ability to meet shop goals and targets.
- Full training will be provided, attitude is key.
Skills
- Customer service
- Technology promotion
- Communication
- Betting assistance
- Shop presentation
- Adaptability
- Customer focus
Location
- Retail shops
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £14.40 per hour
Benefits
- Competitive salary with pay increase
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
About the Company
- Paddy Power is a retail betting company.
- Company values: Customer First, Always | Change The Game | Win Together | Free To Be Me.
Equal Opportunity
- Working to be an inclusive employer, encouraging people from all backgrounds, ways of thinking and working to apply.
- You don't have to meet all the requirements listed to apply for this role.
- Adjustments can be accommodated to make the role work for you.