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About the Role
Piano is seeking a Head of Product Design to lead the design function through a period of transformation. This role involves building design leadership and team capabilities, fostering cross-functional collaboration, enabling new practices, and positioning design as a strategic function impacting business outcomes. The Head of Product Design will lead a team of 8 designers across Piano's product portfolio, owning team development, design strategy, and culture.
Responsibilities
- Define design vision and direction across our product portfolio
- Build, mentor, and develop a high-performing design team
- Establish design standards, practices, and systems that scale
- Be the strategic design voice in executive conversations (board, leadership, customers)
- Partner closely with product and engineering on product strategy
- Lead design work on major strategic initiatives and new innovations
- Drive how AI tools and processes reshape our design workflow and quality
- Lead strategic design communications (investor pitches, market positioning, executive storytelling)
- Work on complex B2B SaaS challenges and help the team navigate them
- Be present on key decisions where design shapes business outcomes
- Create a coaching culture where designers have clear goals and development support
- Manage performance and resolve team dynamics constructively
- Attract, develop, and retain excellent talent
- Scale design output using AI tools to help designers deliver significantly more work without scaling headcount
- Grow the team's impact by establishing design as essential to product strategy and business outcomes
- Shape culture by building a design organization that develops talent and fosters excellence
- Lead strategically by being the design voice on product direction, board-level conversations, and competitive differentiation
Requirements
- 5+ years leading design teams in B2B SaaS or similar environments
- Genuine hands-on proficiency with AI design tools
- Proven ability to mentor designers and build high-performing teams
- Experience defining design processes, systems, and standards at organizational scale
- Strong communication and executive presence
- Comfort balancing strategic thinking with hands-on execution
- Background in data-heavy and/or personalization products
- Track record of improving team output and quality within constraints
- Experience working with leadership teams on product strategy and business outcomes
- Experience working in agile development practices
Skills
- AI design tools
- Design leadership
- Team development
- Design strategy
- Design culture
- Product strategy
- Executive presence
- Communication
- Agile development practices
- SAFe
Experience Level
- 5+ years leading design teams
About the Company
- Piano is a behavioral intelligence and monetization platform trusted by leading companies across media, e-commerce, financial services, and beyond.
- We help organizations understand their audiences and grow revenue through data and personalization.