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About the Role
Own registration and event technology platforms end-to-end, ensuring optimal performance and driving improvements through audits, recommendations, and supplier management. This role involves troubleshooting technical issues, supporting event teams, and collaborating with product and operations.
Responsibilities
- Act as the central owner of registration, event apps, lead scanning, badge printing and related platforms across all CloserStill portfolios
- Manage relationships with external suppliers, challenging them on performance, capability, roadmaps, costs and value
- Maintain standards across data capture, permissions, consent and platform configuration
- Reduce supplier dependency by building strong internal ownership and technical understanding
- Apply technical knowledge of APIs, integrations, data flows and platform configuration
- Troubleshoot integration issues, data mapping and access problems
- Work with suppliers to diagnose and resolve technical issues quickly
- Support event teams through setup, testing and go-live with clear escalation routes
- Conduct regular audits of registration and event technology across all portfolios
- Assess customer journeys, platform performance, costs, risks, gaps and capability
- Use audit findings to recommend improvements, consolidations, replacements or retention
- Develop clear playbooks and standards that teams can adopt consistently
- Monitor platform performance, recurring incidents, adoption and data quality
- Turn learnings into supplier actions and service improvements
- Make evidence-based recommendations to Product leadership on strategy and investment
- Partner with Product teams on customer journeys and with Operations on implementation
- Attend priority events onsite where scale, risk, new suppliers or new capabilities require direct support
- Be the visible point of contact during critical moments (go-live, issues, new capabilities)
- Work closely with event teams to ensure readiness and confidence
Requirements
- Experience managing registration, event technology, ticketing or comparable platforms and suppliers
- Strong vendor and account management skills
- Commercial awareness, understanding costs, value, and ability to justify investment
- Technical understanding of integrations, APIs, form logic, data mapping and platform configuration
- Hands-on troubleshooting ability and calm judgement under pressure
- Detail-focused but strategic, seeing both the immediate issue and the wider pattern
- Willingness to travel to priority events and support onsite
- Clear communication, ability to explain technical issues to non-technical stakeholders
- Experience in B2B events or exhibition technology (desirable)
- Background in platform or product management (desirable)
- Experience with CRM or marketing automation systems (desirable)
- Track record of driving process standardization across organizations (desirable)
- We do not usually offer sponsorship for this role
- CloserStill Media reserves the right to request a DBS or credit check should the role require it.
Skills
- Registration platform management
- Event technology management
- Ticketing platform management
- Supplier management
- Vendor management
- Account management
- Commercial awareness
- API integration
- Data flow analysis
- Platform configuration
- Troubleshooting
- Customer journey assessment
- Process standardization
- CRM systems
- Marketing automation systems
Location
- Onsite support at priority events
Work Type
- Full-time
Experience Level
- Mid-level
- Senior-level
About the Company
- CloserStill Media is a dynamic B2B events and communities business operating across five regions.
- They power over 200 market-leading events, publications and brands across Business Technologies, Healthcare, Learning, HR & Education, and Future Transport & Infrastructure.
- The company values ownership, empathy, teamwork, integrity, and determination.
- They empower employees to grow, shape their own path, and make a meaningful impact.
Equal Opportunity
- CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.
- We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.
- We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, don't hesitate to get in touch with our HR team at hr@closerstillmedia.com.