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About the Role
The Night Auditor is responsible for preparing and processing all night audit checklist work and reports. This role focuses on delivering and exceeding guest expectations, executing brand service standards, resolving guest challenges, and ensuring accuracy in nightly posting and reporting.
Responsibilities
- Check hotel guests in and out in a confident, professional, and personalized manner.
- Welcome and register hotel guests, explain accommodations, and establish credit or payment method.
- Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, amenities, and local area information.
- Maintain regular attendance in compliance with LodgeWorks' standards.
- Take hotel reservations accurately and efficiently.
- Provide immediate response to guest comments and concerns, ensuring timely, friendly, and efficient resolution.
- Maintain accuracy with all accounting, cash handling, and billing procedures.
- Follow tax-exempt policies and procedures.
- Answer all calls courteously, professionally, and efficiently.
- Use hotel communication tools to log and notify associates and supervisors of pertinent information.
- Provide accounting support by ensuring all revenues are posted to the correct department, balancing the guest ledger daily, and completing necessary reports.
- Submit appropriate reports to corporate in a timely manner.
- Assist with other tasks or duties as requested by management.
Requirements
- A team player with a heart for hospitality.
- Entrepreneurial and innovative mindset.
- Long-term thinker.
- Customer-focused.
- Able to adapt to change quickly.
- Committed to sharing and togetherness.
- Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
- Excellent communicator.
- Naturally curious and values listening to solve problems.
- Comfortable following directions, guidelines, and work objectives.
- Capable of exerting up to 30 pounds of force occasionally.
- Capable of standing for an entire shift or for an extended amount of time.
- Capable of reaching overhead, utilizing both hands, leaning over, stooping, and kneeling.
- Six months of related experience in hospitality or a service industry is a plus.
- Eager to be part of a great work culture and team.
Skills
- Hospitality
- Customer service
- Accounting
- Cash handling
- Billing
- Communication
- Problem-solving
- Adaptability
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- Entry-level
- 6 months experience preferred
Benefits
- PTO
- Hotel and restaurant discounts at select LodgeWorks properties
- Health, vision, and dental benefits
- 401(k) plans with matching contributions
- Paid holidays
- Short-term and long-term disability (company sponsored)
- Referral bonuses
- Flexible spending accounts
About the Company
- LodgeWorks is a privately held hotel development and management company with 18 hotels, including the Archer Hotel boutique collection and brands like Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn.
- They are industry innovators with a 35+ year history, proud of their strong family culture and nationwide growth to over 950 employees.
- Hospitality is central to their operations, grounded in Midwestern hospitality principles.
Equal Opportunity
- LodgeWorks is an equal opportunity employer and values diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.