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About the Role
The Onsite Recruitment Account Manager manages client relationships, onsite recruitment operations, and workforce fulfilment directly at the client’s facility. This role acts as the primary operational liaison between client stakeholders and internal recruitment delivery teams, ensuring seamless candidate sourcing, onboarding, workforce planning, SLA compliance, and high levels of client and worker satisfaction.
Responsibilities
- Serve as the primary onsite operational contact for client managers, shift leaders, and HR teams.
- Build and maintain strong, consultative relationships with client stakeholders to understand staffing demands, operational priorities, and retention goals.
- Conduct regular operational meetings, shift check-ins, and performance reviews to report on key metrics and account SLAs.
- Oversee high-volume sourcing, interviewing, selection, and orientation for temporary, contract, or permanent staff.
- Ensure effective pipeline management to meet volume fulfilment targets and tight shift start deadlines.
- Deliver structured onsite orientation, site walkthroughs, and safety briefings to prepare candidates for placement.
- Oversee day-to-day onsite attendance, shift check-ins, clock-in management, and absence tracking.
- Proactively resolve candidate and worker queries, shift adjustments, workplace concerns, and performance management.
- Collaborate with client operational leaders to scale staffing levels up or down based on volume fluctuations.
- Enforce strict adherence to legal compliance, Right to Work verifications, background checks, safety certifications, and client-specific onboarding criteria.
- Ensure complete and accurate documentation maintenance across systems prior to shift start dates.
- Support internal and external audits by maintaining accurate compliance trails and reports.
- Maintain real-time records in ATS and internal databases, tracking fulfilment rates, attendance, and turnover.
- Prepare and present regular operational performance reports and action plans for internal leadership and client reviews.
- Direct and support onsite coordinators or recruitment supervisors, offering operational guidance and mentorship.
- Continuously evaluate operational processes to improve candidate throughput, onboarding efficiency, and worker retention.
Requirements
- Must have experience in recruitment and account management.
- Must have experience in workforce fulfilment.
- Must have experience managing client relationships.
- Must have experience managing onsite operations.
- Must have experience acting as a liaison between client stakeholders and internal teams.
- Must have experience with candidate sourcing, onboarding, and workforce planning.
- Must have experience ensuring SLA compliance.
- Must have experience managing client and worker satisfaction.
- Must have experience with high-volume sourcing, interviewing, selection, and orientation.
- Must have experience with pipeline management.
- Must have experience delivering onsite orientation, site walkthroughs, and safety briefings.
- Must have experience overseeing attendance and absence tracking.
- Must have experience resolving worker queries and concerns.
- Must have experience collaborating with client leaders on staffing levels.
- Must have experience enforcing legal compliance, Right to Work verifications, background checks, and safety certifications.
- Must have experience maintaining documentation and compliance trails.
- Must have experience supporting audits.
- Must have experience maintaining real-time records in ATS and internal databases.
- Must have experience preparing and presenting performance reports.
- Must have experience directing and supporting onsite coordinators or supervisors.
- Must have experience evaluating and optimizing operational processes.
Skills
- Client Relationship Management
- Onsite Recruitment Operations
- Workforce Fulfilment
- Recruitment Delivery
- Candidate Sourcing
- Onboarding
- Workforce Planning
- SLA Compliance
- Client Satisfaction
- Worker Satisfaction
- Pipeline Management
- Attendance Management
- Compliance
- Audit Support
- Data Tracking
- Reporting
- Team Leadership
- Process Optimisation
- AI-powered workforce management
Location
- Onsite
Work Type
- Onsite
- Full-time
Experience Level
- Account Management
- Recruitment
- Operations Management
Salary/Compensations
- £32,000 - £32,000 a year
Benefits
- Competitive pay
- Meaningful benefits
- Opportunity to shape what work looks like for millions around the globe
About the Company
- Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries.
- We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive.
- Our mission is simple: to empower the people who make the world go round.
- Built on deep industry expertise, cutting-edge technology, and smart AI agents, our end-to-end platform covers the entire workforce lifecycle — from recruitment and planning to time and attendance, performance, cost management, and communication.
- It delivers measurable improvements in the areas that matter most: fulfilment, attendance, retention, and workforce quality.
- Our platform strength is rooted in unique experience: placing millions of workers over the years and serving thousands of blue-chip clients across delivery, logistics, manufacturing, e-commerce, retail, and hospitality.
- Headquartered in Madrid, the company operates in 10 countries across Europe, the US, and Latin America and is backed by leading investors including Atomico, Goldman Sachs, Kinnevik, BlackRock, and SoftBank.
- Innovation, high standards, and analytical thinking are in our DNA.
- Everyone has a voice here, and that voice matters.
- We champion empathy, honesty, and inclusion.
- We reward that impact—with competitive pay, meaningful benefits, and the opportunity to shape what work looks like for millions around the globe.
Equal Opportunity
- At Job&Talent we value diversity and we're an Equal Opportunity Employer.
- We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation.