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About the Role
As a Retail Advisor, you will be the primary point of contact for customers, offering advice, guidance, and solutions to help them maximize their use of technology. The role emphasizes building trust, showing empathy, and creating positive customer experiences, going beyond simple sales.
Responsibilities
- Help customers choose from a range of products including mobile phones, tablets, SIMs, accessories, broadband, and TV entertainment packages.
- Support customers in finding the right price plan and setup for their lifestyle.
- Confidently showcase new and existing technology, demonstrating features like accessibility tools.
- Take ownership of customer queries, resolving issues and building trust.
- Work with the team to achieve store targets and strong customer satisfaction outcomes.
Requirements
- Confidence and strong communication skills.
- A genuine passion for delivering great customer experiences.
- Resilience and motivation to work towards individual and team targets.
- Flexibility to adapt to different customers, products and priorities.
- An open mindset and willingness to learn in a fast-paced retail environment.
Skills
- Customer service
- Sales
- Technology demonstration
- Problem-solving
- Teamwork
Location
- Edgware
Work Type
- Full Time
- Retail
Salary/Compensations
- £13.45 per hour + location allowance of £1,350 (pro rata where applicable)
Benefits
- Bupa healthcare
- Wellbeing support
- Life cover
- Pension
- Generous holiday
- Birthday off
- Discounts on broadband, TV and mobile
- Cycle2Work schemes
- Dental insurance
- Neurodiversity assessments
- The Virgin Family platform
- O₂ Priority
About the Company
- At Virgin Media O₂, we connect millions of people across the UK through broadband, mobile, TV and entertainment.
- Our retail teams are at the heart of our high street presence, helping customers understand their options and make confident choices.
- We’re proud to be named one of the Financial Times Top 500 Best Employers for 2026.
Equal Opportunity
- Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers.
- We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
- When you work with us, you’ll have access to our award-winning employee network groups that champion allyship, connection and inclusion across the business.