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About the Role
Manages implementations and conversions of varying size and complexity, defining problems, developing solutions, securing resources, and managing execution and post-implementation evaluation. Leads and manages a team of professionals, paraprofessionals, and support staff, providing guidance and monitoring progress. Accountable to Executive sponsors for scope, schedule, budget, and quality, while building strong client relationships.
Responsibilities
- Leads, plans, executes, controls, and reports on complex conversion/integration implementation efforts.
- Assists with planning, executing, controlling, and reporting on the most complex and unique implementations.
- Delivers new and additional business and products to clients and establishes clients on Global Payments systems.
- Creates, modifies, and provides governance over the plan, scope, schedule, and cost for complex implementations.
- Collaborates and ensures adherence to client and Global Payments multiple work stream plans.
- Works assignments that require considerable analysis and interpretation of data.
- Leads and influences members of his/her Program to support the implementation of complex project implementations.
- Serves as the primary catalyst for defining and shaping a progressive, productive, and profitable culture across a complex implementation.
- Ensures the documentation and approval of product/project scope and requirements information for complex implementations.
- Ensures the creation, approval, monitoring, and updating of project plans using assigned resources.
- Conducts and monitors the proper change control of key project assets for complex projects.
- Tracks and conducts the issue resolution process for complex project implementation.
- Ensures the timely and accurate internal and external communication of status, including risk assessment information for complex projects.
- Plans and executes scheduled program updates with clients.
- Manages to an acceptable level of risk by balancing scope, time, cost, and quality.
- Reviews client deliverables for accuracy, pricing, and timeliness for complex implementations.
- Gathers project billing for approval in accordance with client contracts and department standards.
- Ensures the creation, management, and reporting of the project budget.
- Uses applicable project management tools to ensure acceptable project management or methodology practices are defined and followed for complex projects.
- Ensures key roles and responsibilities are defined for complex projects.
- Ensures decision-making at the lowest level reasonable.
- Conducts formal and informal verbal presentations and/or written management reports or summaries to large groups and executives.
Requirements
- Bachelor's Degree
- Relevant Experience or Degree in: Business, Finance, and IT
- Typically Minimum 8 Years Relevant Exp
- Project Management experience
Skills
- PMP Certification
- Black Belt certification
- MS Project skills
- Experience with implementations in the credit card industry
- Broad expertise or unique knowledge
- Ownership of a function, account or matrix management responsibilities
- Ability to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects
- Ability to analyze and interpret data
- Independent judgment in methods, techniques and evaluation criteria
- Ability to create formal networks involving coordination among groups, both internal and external
- Ability to act independently to determine methods and procedures on new or special assignments
- Negotiation Skills
- Collaboration Skills
Experience Level
- Typically Minimum 8 Years Relevant Exp
Education Level
- Bachelor's Degree
About the Company
- Global Payments