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About the Role
The Implementation Consultant acts as a key liaison between our business and customers, focusing on the successful deployment of our School Management Platform. This role involves direct client engagement, configuration, training, and ongoing support to ensure smooth adoption and optimal utilisation of our software. The ideal candidate will work closely with high-value schools to facilitate complex deployments, address issues, and maximise the benefits of our solution.
Responsibilities
- Consult with clients to ensure a successful implementation of Sentral products and services.
- Collaborate with stakeholders to gather requirements, configure systems, conduct user acceptance testing, troubleshoot issues, and provide post-implementation support.
- Coordinate critical onboarding activities, including data migration and integration of supplementary applications, ensuring readiness for success.
- Conduct thorough discovery sessions to understand and document customer needs and design tailored solutions.
- Deliver and implement software solutions, ensuring seamless integration and configuration.
- Work closely with the technical team to customise solutions based on specific client requirements.
- Guide customers through onboarding, testing, and go-live.
- Develop and deliver comprehensive documentation to educate end-users on application functionalities, best practices, and troubleshooting techniques.
- Conduct thorough testing and quality assurance on software applications, including functional, regression, and performance testing.
- Perform other duties as reasonably requested by Sentral.
Requirements
- Minimum 3 years' experience in a technical implementation role.
- Proven consultancy experience within a vendor environment.
- Strong organisational and multitasking abilities.
- Excellent consultation, negotiation, and problem-solving skills.
- Sound understanding of business processes and workflows.
- Demonstrated troubleshooting skills and logical thinking.
- Ability to work autonomously and with accountability.
- Working with Children Check
- Full work rights in Australia
- Ability to obtain a Working with Children Check
- Ability to obtain an Australian Federal Police Check
- Consent to a criminal history check
Skills
- Technical understanding
- Excellent communication skills
- Project management concepts and frameworks
- Project management principles
- Interpersonal skills
- Customer-Centric Approach
Location
- Australia
Work Type
- Hybrid
Experience Level
- 3+ years experience in a technical implementation role
- Experienced Implementation Consultant or Project Manager
Education Level
- Education or technical background
Salary/Compensations
- $115,000 - $125,000 base + superannuation
Benefits
- Flexible work arrangements
- 18 weeks paid parental leave
- Two weeks paid secondary carer’s leave
- Women in Digital membership
- Additional birthday leave
- Community giving leave
- Wellness leave
- Study leave
- Free and confidential Employee Assistance Program counselling service
- Wellbeing resources
- Cultural celebrations and social activities
- Global career and professional development opportunities
- Salary sacrifice
- Employee Stock Purchase Plan
About the Company
- Global Payments is comprised of leading service providers like Ezidebit, eWAY, Storman and Sentral and Pigeon Hole Services who deliver a broad range of technology solutions that help all-sized businesses innovate and grow.
- We bring the power of software and complexity of payments together and make it simple.
- Sentral is a proven web-based software solution that seamlessly manages school administration, student data and so much more.
- Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes.
- Sentral is the trusted solution of choice in over 2,500 schools across Australia.
Equal Opportunity
- Each application will be considered on its merits.