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About the Role

The Course Operations Manager will lead the effective delivery of course administration across the School of Health & Medical Sciences, ensuring consistent, efficient, and student-focused processes. This role involves operational leadership, managing competing priorities, and driving continuous improvement in course administration to align with University regulations and institutional priorities. The position requires working across both Clerkenwell and Tooting campuses.

Responsibilities

Managing Course Operations teams.
Overseeing the implementation of administrative processes that support enquiry management, registration, induction, timetabling, assessment, progression, award, and graduation.

Requirements

Knowledge of higher education procedures, regulations, and administrative processes.
Experience managing complex operational activity within a busy, customer-focused environment.
Strong organization, analytical, and problem-solving skills.
Ability to manage competing priorities.
Ability to interpret regulations and resolve complex issues.
Excellent communication and relationship-building skills.
Ability to influence, coordinate, and delegate effectively.
Experience of student records systems such as SITS.
Ability to lead, motivate, and develop staff.

Skills

Organization
Analytical skills
Problem-solving skills
Communication skills
Relationship-building skills
Influencing
Coordination
Delegation
Leadership
Staff development

Location

Clerkenwell campus
Tooting campus

Work Type

Full-time

Experience Level

Experience managing complex operational activity

Salary/Compensations

Sector-leading salary

Benefits

Pension scheme
Comprehensive package of staff training and development

About the Company

City St George’s, University of London is the University of business, practice and the professions.
It brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.
The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Equal Opportunity

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
City St George’s operates a guaranteed interview scheme for disabled applicants.